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Sr. Manager, DMS Change Agent at Discover (Chicago, IL)

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Responsible for implementing company-wide transformation of Discover Management System. Responsible for teaching, coaching and facilitating lean management practices and principles to business teams, in order to drive business impact while instilling a culture of continuous improvement. Serves as thought leader for standards, methods, tools and measures of success / assessment criteria.

Responsibilities

Leads improvement efforts in Value Streams or smaller Business Units teams. Coaches and develops teams to drive material improvement.
Leads and/or participates in technical expert groups to maintain and improve standards and methodologies.
Engages with and establishes trusted working relationship with business unit and/or value stream teams to understand their business objectives and develop improvement plans that deliver material impact.
Supports business leaders in developing the diagnostic and design for their area. Conducts training, workshops and assessments to advance DMS maturity in the organization.

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelor's Degree in Engineering, Business, Economics, Operations Management, Quantitative, or related field
6+ years of experience in Engineering, Operations, Change Management, Continuous Improvement, Process Management, or related field
In lieu of a degree, 6+ years of experience in Continuous Improvement, Strategic Change Management, Training, Development, or related field

Preferred Qualifications

If we had our say, we’d also look for:

Master's Degree in Engineering, Business, Economics, Operations Management, Quantitative, or related field
6+ years of experience in Management Consulting, or related field
Lean Certifications: Black belt or Master Black Belt
Agile related certification, SAFE Program Consultants Certification

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Deepak Sevak

VP of Payments Infrastructure Products and Program Management

BALANCE IS KEY

A supportive environment for pushing the envelope

Deepak Sevak’s team thrives in an adaptive, innovative culture. Recently, they launched a program for the digital modernization of Discover’s network authorization platform, with the goal of building a decoupled cloud-based architecture — ensuring new, more efficient payment capabilities make it to market faster. Despite the constant race of technology, his team doesn’t sacrifice their sanity. “We foster a culture that drives a balance of spending time with loved ones and leveraging that happiness back into work. That drives the energy of an adaptive, innovative fintech culture,” he said.

Our teams continue to think about how to design and architect differently, driving improvement for our customers.

Melissa Douros

VP Digital Design and User Experience

TACKLING NEW CHALLENGES

There’s never a dull moment

Melissa Douros’ design team stays booked and busy. After recently completing a brand overhaul, they are creating a unified digital design language across the organization. As part of these efforts, they launched a new mobile app and got to see its impact firsthand. “It’s rare to see reactions to our visuals, but we did extensive user research and roadshows. There is a smile on people’s faces, a connection being made — that is what we are striving for every day.” Up next, the team will be “eliminating cold handoffs” to ensure every customer interaction is a warm experience.

This team pushes themselves and each other to try new things as we work to deliver the best for our customers.

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture

Volunteer in local community

Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.

Disability insurance

Employees receive Short-Term Disability Insurance at no cost.

Dental insurance

Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.

Vision insurance

Discover offers two vision plan options — Standard and Premier through VSP.

Health insurance

Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.

Life insurance

As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.

Pet insurance

Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.

Wellness programs

Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.

Mental health benefits

Financial & Retirement

401(K)

You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.

401(K) matching

Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.

Employee stock purchase plan

The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.

Performance bonus

Charitable contribution matching

Child Care & Parental Leave Benefits

Childcare benefits