Sr Manager – Quality Engineering – Enterprise Test Environment Management

| North Suburbs

Discover. A more rewarding way to work.

At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:

As a Senior Manager, Quality Engineering of Enterprise Test Environment Management team, this individual will be responsible to provide stable, highly available release management environment for all Lines of Businesses including Distributed and Mainframe components. Adapt environment management practices for Cloud as the application stack evolves.

Ensure lean change management, incident, problem and capacity management practices for Test Infrastructure. Collaboration with Project Management teams, Test Engineering, Quality Engineering teams and Service Providers.

Develop and enhance consistent repeatable processes for refresh, batch and troubleshooting activities.

Key Responsibilities:

  • Successfully executing complex strategic IT initiatives by building tight collaboration across Business, PMO, Architecture, Infrastructure, Application Development, Quality Assurance & Test Engineering teams.
  • Ensure audit and regulatory practices for the department are met. Leading enterprise scale software testing teams utilizing agile delivery methods within the financial services / regulated industry.
  • Coordinate activities of release engineers to automate the setup and configuration of test environments.
  • Develop process to track test environments required for QA.
  • Develop KPIs to track efficacy of test environment delivery efforts.
  • Manage versions of different system components and manage the maintenance.
  • Assist in the provision of solutions for problem prevention through regular analysis of metrics to identify and implement improvements to defined processes and procedures, and where necessary work with the group to define and implement new processes and procedures.
  • Managing the team with very high level of ADC team Enterprise coordination with supporting/dependent teams, set expectations and establish SLAs, synchronization of schedules, assist in the escalation and resolution of issues with internal tools/groups.
  • Partner with Quality Engineering shared Services and Value Streams and other delivery teams to understand their test objective and align test environment strategy and provide environment to meet the objectives.
  • Resolve conflicts between teams competing for limited testing resources.
  • Provide leadership support to the team and ensuring team cohesion through regular team meetings, 1:1s, the dissemination of pertinent information and forecasting of staffing required to support future workload.
  • Staying abreast if new and emerging technologies and working with Senior Management to define and maintain a strategy.
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Skills:

Required Skills:

  • Bachelor’s degree in IT related studies (or equivalent of work experience)
  • Minimum 10 years work experience in IT
  • At least 3 year of experience managing operations or application development teams. Practical experience with Agile/Scrum (SAFe preferred)
  • Ability to understand modern approaches to deployment automation on both bare-metal servers and cloud-based infrastructure.
  • Capable of independently leading operations team and providing input to both high level architectural design and low level designs.
  • Passion for delivering quality, world-class environments for business partners and stakeholders/customers
  • Comprehensive understanding of testing procedures including: functional, usability, performance and security testing.
  • Focus on organization and communication over technology – technology is important for a test environment manager, but communication is the critical skill.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.
2500 Lake Cook Road, Riverwoods, IL 60015

An Insider's view of Discover Financial Services

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

No day is exactly the same! Most days begin with a team huddle where I get the status on work, and any blockers or impediments that are in the way. I spend the rest of my day working to remove those blockers, and working with our business partners to prepare requirements and plans for upcoming work.

Kiyah

Scrum Master, Application Development

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

What are Discover Financial Services Perks + Benefits

Discover Financial Services Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
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