If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewWith over 15 Billion rows of license plate and geospatial data, Digital Recognition Network (http://drndata.com) is a fast-growing License Plate Recognition Data company that is looking for a Sr. Systems Analyst Manager who will report directly to the VP of Product.
Job Description

The Sr. Systems Analyst Manager will be responsible for leading a team of System Analysts who identify and manage dependencies between customer requirements and SLA’s against our current automated workflows and to develop the strategic and tactical implementation plan for key initiatives/ programs. Additionally, this team will support application deployments, use multiple software tools to identify potential system issues and be proactive in their resolution. This role will liaise between key technology, client services and business partners across the organization. 

Scope of Responsibilities

• Lead and manage a team of System Analysts including resource management, mentorship, and performance management 

• Align team processes to achieve participant satisfaction

• Enable team to resolve key priorities quickly and thoroughly

• Provide timely feedback and coaching that ensures quality and uniform support throughout the team, holding them accountable if not meeting expectations

• Identifies and resolves interpersonal conflicts and resources issues

• Continuously improves process and operations within the team to drive higher quality results and more efficient workflow and processes - including the identification and implementation of new tools and systems to improve the efficacy of the team

• Will work closely with the broader product team to launch and support new and existing programs across multiple business segments.

• Focus on monitoring the system on an ongoing basis.

• Assisting in post code deployments and system upgrades.

• Troubleshooting, flows and follow issues to their logical source

• Assisting and coordination of work efforts

• Projects requirements/enhancements

Specific Knowledge/Skills

• Disaster recovery/redundancy knowledge

• Demonstrated ability to think programmatically / familiarity with a programming language

• Ability to troubleshoot application logs to determine failure points in processes

• Must have an integration mindset to be able to understand complicated work

• Exceptional time management skills are required and must have the ability to manage multiple priorities in a complex, fast paced environment 

• Strong coaching skills required 

• Proven knowledge of company objectives and priorities - understanding of how it aligns with support objectives

• Strong communication (verbal, listening and writing) skills

• Demonstrated leadership skills - within the current team and ability to work with external teams to drive priorities for support and customer needs

Familiarity with the following technologies/Tools:

• SQL
• Tableau / PowerBI
• Kibana
• New Relic 
• Jira

Basic Requirements

• Bachelor's degree in Computer Science or combination experience and education. 

• 6+ years technical experience

• 2+ years of management experience 

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.