Sr. Technical Trainer

| Chicago


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
VESTA Technical Training Organization
Job Description

SUMMARY

Under general supervision, conducts Emergency Call Handling technical training. Occasionally performs and leads requirement gathering, journey mapping and feedback/resolution efforts associated with Worldwide Educations learning strategy. 


ESSENTIAL DUTIES AND RESPONSIBILITIES

Training

  • Conducts Technical Training for Emergency Call handling products. 

  • Courses include but are not limited to: Installation & Maintenance, Troubleshooting, Upgrade Training, Smart Hands Training.

  • Training occurs at MSI locations, customer locations as well as virtually

  • Collects and documents product defects for escalation.

External Support

  • Periodically provides on site technical expertise, analysis and audits of sites deemed to be critical. 

  • Performs emergency site services.

  • Participates in generating and updating technical training documents.

  • May assist in Training Quality Audits 

  • Assists Technical Training feasibility studies and schedule estimates on software projects and products.

  • Participates in escalation meetings as required.

External Qualifications

  • Periodically interfaces with customers and potential customers to discuss support/engineering issues.

  • Participates in Beta testing for new products and releases .

Additional Duties

  • From time to time, special projects may require a departure from or in addition to regular duties.

  • Travels occasionally to customer sites, industry standards panels and trade-shows.

SKILLS AND QUALIFICATIONS

  • BS in IT or BSCS or related or equivalent combination of education and experience.

  • Strong IP Networking skills.

  • Experience with CTI systems (generating specifications, market requirements documents, etc.).

  • Experience troubleshooting CTI products.

  • 3+ years experience with LAN and WAN environments.

  • Excellent presentation skills

  • Project management skills; experience leading projects, establishing schedules, etc.

  • Proficient computer/PC skills; ability to produce MS Office as well ad Google documents and sheets.

  • Ability to use various applications for database management information, etc.

  • Very good communication skills, both verbal and written. Able to communicate effectively with technical personnel.

  • Very good interpersonal skills. Ability to work in a team environment (and generate teamwork) as well as independently.

  • Experience with customers, both internal and external and conflict resolution.

  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

  • Ability to train and instruct effectively.

  • Ability to travel; approximately 10 days per month.

  • Ability to work the required hours for the position.

DESIRED SKILLS

  • Experience with 911 systems, networks, and peripheral equipment.

  • Experience in architecting systems for the network market.

PHYSICAL REQUIREMENTS

The physical demands described are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The person in this position must be able to:

  • Frequently talk, hear, and see.

  • Frequently use hands to operate and troubleshoot a computer or telephony equipment as well as handle objects, tools, or controls.

  • Frequently stand, walk, and sit for long periods of time.

  • Frequently read and use computer devices and telephone devices.

  • Occasionally lift up to 20 pounds.

  • Occasionally travel by car or plane.

SKILLS AND QUALIFICATIONS

  • BS in IT or BSCS or related or equivalent combination of education and experience.

  • Strong IP Networking skills.

  • Experience with CTI systems (generating specifications, market requirements documents, etc.).

  • Experience troubleshooting CTI products.

  • 3+ years experience with LAN and WAN environments.

  • Excellent presentation skills

  • Project management skills; experience leading projects, establishing schedules, etc.

  • Proficient computer/PC skills; ability to produce MS Office as well ad Google documents and sheets.

  • Ability to use various applications for database management information, etc.

  • Very good communication skills, both verbal and written. Able to communicate effectively with technical personnel.

  • Very good interpersonal skills. Ability to work in a team environment (and generate teamwork) as well as independently.

  • Experience with customers, both internal and external and conflict resolution.

  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

  • Ability to train and instruct effectively.

  • Ability to travel; approximately 10 days per month.

  • Ability to work the required hours for the position


Basic Requirements
  • BS in IT or BSCS or related or equivalent combination of education and experience.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Motorola Solutions133 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Remote
Internships
new
Chicago
Operations
new
Remote
Sales
new
Remote
Operations
new
Chicago
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Remote
Sales
new
Remote
Operations
new
Remote
Operations
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Operations
new
Remote
Developer
new
Remote
Project Mgmt
new
Remote
Operations
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Remote
Operations
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Remote
HR + Recruiting
new
Chicago
Project Mgmt
new
Remote
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Operations
new
Remote
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Chicago
Sales
new
Remote
Operations
new
Remote
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Remote
Operations
new
Remote
Developer
new
Chicago
Operations
new
Remote
Sales
new
Remote
Developer
new
Chicago
Developer
new
Remote
Project Mgmt
new
Remote
Finance
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Sales
new
Remote
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Remote
Finance
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Product
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Remote
Developer
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Developer
new
Remote
Data + Analytics
new
Chicago