Sr. Technical Trainer at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. This Department is responsible for supporting the VESTA product line.
Our Sr. Technical Trainer will conduct Emergency Call Handling technical training. This individual will occasionally perform and lead requirement gathering, journey mapping and feedback/resolution efforts associated with World Educations learning strategy.
Conducts Technical Training for Emergency Call handling products.
Courses include but are not limited to: Installation & Maintenance, Troubleshooting, Upgrade Training, Smart Hands Training.
Training occurs at MSI locations, customer locations as well as virtually
Collects and documents product defects for escalation.
Periodically provides on site technical expertise, analysis and audits of sites deemed to be critical.
Performs emergency site services.
Participates in generating and updating technical training documents.
May assist in Training Quality Audits
Assists Technical Training feasibility studies and schedule estimates on software projects and products.
Participates in escalation meetings as required.
Periodically interfaces with customers and potential customers to discuss support/engineering issues.
Participates in Beta testing for new products and releases .
From time to time, special projects may require a departure from or in addition to regular duties.
Travels occasionally to customer sites, industry standards panels and trade-shows.
BS in IT or BSCS or related or equivalent combination of education and experience.
Strong IP Networking skills.
Experience with CTI systems (generating specifications, market requirements documents, etc.).
Experience troubleshooting CTI products.
3+ years experience with LAN and WAN environments.
Excellent presentation skills
Project management skills; experience leading projects, establishing schedules, etc.
Proficient computer/PC skills; ability to produce MS Office as well ad Google documents and sheets.
Ability to use various applications for database management information, etc.
Very good communication skills, both verbal and written. Able to communicate effectively with technical personnel.
Very good interpersonal skills. Ability to work in a team environment (and generate teamwork) as well as independently.
Experience with customers, both internal and external and conflict resolution.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to train and instruct effectively.
Ability to travel; approximately 10 days per month.
Ability to work the required hours for the position.
Experience with 911 systems, networks, and peripheral equipment.
Experience in architecting systems for the network market
- BS in IT or BSCS or related or equivalent combination of education and experience.
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.