If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

Role:

The Trainer will report to the Regional Emergency Call Handling Director and will be responsible for end user training within the region. The End user Trainer is ultimately accountable for the 911 call dispatchers, supervisors and administrators training delivered via on site engagements and remote video sessions. The Trainer will also perform the role of a cutover coach providing expertise and support to Go-Live activities.

 The End user Trainer may also provide consultation to both internal and external customers on complex projects being deployed in the field.

Responsibilities include:

• Primary responsibility includes customer end user training as it relates to Agent/Operator and Administrator procedures on Company products (call processing, data reporting, and/or mapping products).
• Travel, as required, to provide training support on-site at customer locations.
• Provide classroom preparation needed to conduct training.
• Attend project planning meetings when requested.

Qualifications:

• BA/BS in Computer Science, Electrical Engineering, Information Systems or related or equivalent combination of education and related experience.
• Minimum of 2 years of technical training/teaching experience.
• Required experience working in a Public Safety Answering Point (PSAP) as an Administrator/Call Taker/Agent or as a PSAP Director.
• Being familiar with Context/Contact Manager and Automatic Call Distribution (ACD) is desirable.
• Experience with telephony and/or telecommunications equipment desirable.
• Technical knowledge of 911 systems, networks and peripheral equipment desirable.
• Proficient technical knowledge of computer hardware and related peripheral equipment.
• Proficient technical PC skills with windows-based software and networks.
• Excellent communication skills, both verbal and written.
• Ability to work independently, as well as with others.
• Excellent presentation skills.
• Ability to work the required hours for the position, including extensive travel (70%).

The preferred location of the applicant is in the Central US region. ​

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Basic Requirements

High School Diploma or equivalent.

Minimum of 2 years of technical training/teaching experience.

Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.