Staff Systems Administrator - Production Systems & Databases - Federal
Company Description
ServiceNow believes in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows that create great experiences and unlock productivity.
Built on the Now Platform, our product portfolio delivers the IT, employee, and customer workflows that matter—with enterprise solutions to help drive every part of a company’s digital transformation. Companies can simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.
Job Description
Please Note:
This position will support our US Federal customers.
This requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication.
If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.
The Team
As a key member of the Self Host Operation Team you will be assisting our self-hosted customers to troubleshoot their system/database/infrastructure related problems. In this challenging role you will ensure the availability and reliability of the ServiceNow applications running within our customer self-hosted environments, at the mean time work closely with engineers and developers across the company.
In order to be successful in this role, we need someone who has:
The ideal candidate will have a strong background in systems or database administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.
Qualifications
To be successful in this role you have:
- Capability to obtain a favorable US Public Trust Position
- Senior Systems level experience with Linux (RedHat and/or CentOS)
- Working level experience with the SSL protocol, TCP/IP, database replication, languages such as Perl, Python, JavaScript and storage configurations.
- Several year’s experience with MySQL/MariaDB, Oracle or similar technologies; proficiency preferred
- Strong experience with service troubleshooting in a production environment covering web front-end, Tomcat application servers, Systems, Databases and Networks.
- Experience with Networking Technologies such as routing, switching and load balancing. F5 and Apache/NGINX experience is ideal.
- Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
- Understanding of ITIL v3 framework and how it applies to incident, problem and change.
- Bachelor's Degree in Engineering, Computer Science, or Mathematics (or equivalent experience)
- Candidate must have good communication skills and work well in a collaborative team environment.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
