Success Manager, Public Safety

Email - [email protected] w/ "Built In" in the subject line.
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Within GreenKey (“GK”), Customer Success sits at the nexus of our sales, product, marketing and growth teams helping to drive company growth. GK’s technology enables police officers and firefighters keep their eyes up and hands free. The ideal candidate for this opportunity has the ability to understand difficult concepts and communicate solutions to prospects.

Do you thrive consulting closely with customers on their core business objectives? Are you looking for truly fascinating and inspiring work, where you’ll work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?

What You’ll Do

  • Grow GK’s public safety pipeline, maintain an opportunity funnel, and identify new deals.
  • Develop strong relationships with key decision makers and influencers within and outside of public safety; Sheriff, Mayor, CIO, Police Chief, Fire Chief and other officials in order to understand and influence technology and funding priorities.
  • Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.
  • Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen GK proficiency.
  • Document sales activities, circulate call notes, provide internal communications on sales.
  • Assist with creation of collateral for digital marketing activities & events.

Who You Are

  • You have several years of direct client management experience ideally in a Customer Success, Account Management or Sales role at a B2B technology focused on government organizations
  • You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
  • You have the ability to easily communicate the value of new products and solutions to prospects
  • You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”

About GreenKey

GreenKey is a group of engineers, data scientists, finance experts and hard workers building technology. We know that our work gives police officers more time to protect communities, and makes the finance industry more efficient while keeping it honest.

Our users are:

  • Traders and brokers from the top 15 financial institutions in the world
  • Police officers and emergency services dispatches in cities across America

Working at GreenKey

We are proud of the culture we’ve created in offices across Chicago, New York and London. Our team is made up of dynamic, humble engineers, data scientists, sales people and business leaders. Our culture is comprised of seven core principles: curiosity, optimism, candor, work ethic, empathy, self awareness and integrity. Success at GreenKey is beyond technical aptitude. Those who demonstrate these values will find themselves surrounded by like-minded individuals ready to tackle challenges together

When you join our team, you can expect: Generous PTO, remote work flexibility, comprehensive insurance, 401k plan with matching.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • Material UILibraries
    • FlaskFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail


In the heart of the loop, with plenty of lunch options nearby. Close to Red/Brown lines and walkable from Metra. Dollop coffee is in the lobby.

An Insider's view of GreenKey Technologies (GK)

What’s the vibe like in the office?

GreenKey offices are energetic and productive. Everyone is heads down focused, but embraces the collaborative nature of the work. We come together often for lunch and learns and show and tells, where employees teach everyone about a topic, or show new breakthroughs they’ve discovered.



What's the biggest problem your team is solving?

Real-time NLP and NLU for mission-critical workflows is our most challenging and rewarding problem. Milliseconds matter, accuracy is king, and our customers demand highly-available, fault-tolerant systems. Maintaining our high standard of engineering while delivering on these goals is the essence of GreenKey engineering.



How has your career grown since starting at the company?

GreenKey is still a small company, but it’s growing fast. Joining our team means you will be making big decisions for the business, as well as the direction of voice technology in the financial industry, emergency services, and lead us into new workflows in the future.


Chief Data Scientist

What makes someone successful on your team?

Success at GreenKey is beyond technical aptitude. Our culture is comprised of seven core principles: curiosity, optimism, candor, work ethic, empathy, self awareness and integrity. Those who demonstrate these qualities succeed at GreenKey.



What are GreenKey Technologies (GK) Perks + Benefits

GreenKey Technologies (GK) Benefits Overview

When you join our team, you can expect: Generous PTO, remote work flexibility, comprehensive insurance, 401k plan with matching.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
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