divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast paced, highly motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.(sm)

We are seeking an experienced Supervisor to lead our New Customer Enrollment Operations team for a fast-growing, customer obsessed, multi-shift, national retail pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. Responsibilities include, but are not limited to, call center management, coaching, motivation, training, development, giving feedback and guiding employee performance through metrics from customer data management, root cause analysis and the continuous improvement of front-line operations.

Primary Responsibilities:

• Identify operational challenges and/or opportunities by analyzing the available data, develop and execute plans to fix problems and take advantage of new business opportunities
• Coaching, motivating, training, developing, and guiding employee performance with a team of 6 or more
• Observation, metrics analysis and feedback devices such as side by sides, quality call auditing, and data driven performance
• Knowledge of customer systems, products/services and leadership skills to oversee and guide employees to meet performance and customer service objectives
• Review and evaluate staff on ability to meet those objectives
• Direct and advises improvement strategies when objectives are not met
• Administer the appropriate disciplinary action as warranted
• Understand strategic vision and then execute on a team/departmental level
• Hold team members accountable for daily/monthly goals in a metric-driven organization and coach employees to drive results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years management/supervisory experience
• Associates Degree or equivalent job experience
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

• Call Center background and sales experience
• Healthcare Experience

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Supervisor, Enrollment Operations, healthcare, Call Center, divvyDOSE, Optum, Moline, IL, Illinois, Davenport, IA, Iowa