Alliant Credit Union
We set the standard for simple and rewarding digital banking.
Rolling Meadows, IL

Supervisor, Loan Servicing at Alliant Credit Union

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Start a Rewarding Career with Alliant

Why Alliant?

We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

 

Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

 

What will your day look like?

You will be responsible for the general oversight and day-to-day operations of all Loan Servicing activities including but not limited to servicing loans from post-origination through early stages of delinquency, or pay off.  This individual will oversee the Loan Servicing team’s efforts working with members to secure titles, update payment methods, ensure accurate loan information and ultimately successful repayment.  This includes planning, training, motivating, evaluating, analyzing, preparing monthly performance reports, and directing a team while ensuring compliance with all applicable collections laws, and credit union processes/policy and regulations. 

Responsibilities

Do you see yourself doing this?

  • Identify and implement process improvements that directly enhance member experience, while attaining daily, weekly, and monthly production targets to ensure accomplishment of monthly department goals
  • Work with Loss Prevention representatives and members to facilitate proper filing/return/management of all required paperwork (i.e. SCRA, Assistance Programs, GAP/MCP/MRC/CPI/Deceased accounts claims, etc.)
  • Coach, counsel, motivate and educate the individuals on the team fairly and consistently to increase performance and knowledge attainment
  • Cross train with other departments to ensure strategic success of department
  • Work with Manager to implement optimal strategy that identifies proactive touch points along loan timeline in which to provide a service to member with goals of title perfection, successful loan payoff, and delinquency avoidance

Qualifications

What makes you a great fit?

You’ll be a great fit if you have  bachelor's degree (or equivalant years of work experience),  2 - 4 years as a loan servicing representative and 2 years of supervisory experience:

  • Great leadership skills and style that is a great fit for Alliant
  • Embraces technology and change
  • Motivated, dedicated and has integrity
  • Likes to work hard and have fun at work!

 

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

  • Competitive medical, dental, and free vision benefits
  • Competitive compensation plan
  • Contributions towards gym memberships
  • Generous PTO and banking holidays off
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Where we are

1600 Golf Road, Rolling Meadows, IL 60008

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
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What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture
Volunteer in local community
Alliant participates in local volunteer activities such as Fantasy Flight, Plane Pull, Feed My Starving Children & more. In addition, we offer 8 hours of paid volunteer time benefit for all employees.
Friends outside of work
Eat lunch together
Intracompany committees
Alliant has Employee Events & Community Engagement team, the ACU Foundation, Brand Journalism/Alliant Reporters team, on-site Toastmasters club & Women's Resource Group.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Alliant employees can contribute up to $2750 annually to their medical FSA and $5,000 to dependent care FSA.
Disability Insurance
Disability insurance covers 66.7% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%
Vision Benefits
Alliant offers free vision benefits to its employees. The vision benefits plan covers 100% for annual eye exams after $10 copay and $150 for glasses and contact lenses annually.
Health Insurance Benefits
Our insurance policy covers up to 85% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Alliant matches 100% of employee’s contribution up to 5% of salary
401(K) Matching
Alliant provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of contributions up to 5% of an employee's annual gross pay.
Performance Bonus
In four out of the last five years, Alliant’s bonus payouts were above 100% with the 2018 bonus payout at 113%.
Match charitable contributions
The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $200 per person per calendar year.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Alliant provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Our employees receive between 21 and 31 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Employees can withhold up to $265 per month pre-tax for transit expenses and up to $265 per month pre-tax for parking expenses.
Company Outings
Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.
Stocked Kitchen
Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.
Some Meals Provided
Parking
We offer employees A parking subsidy.
Fitness Subsidies
Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Diversity Program
Lunch and learns
Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

Jobs at Alliant Credit Union
26

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Sr. Credit Risk Analyst

Alliant Credit Union
Chicago
3 days ago
+44
You will be responsible for developing comprehensive analyses to evaluate consumer & mortgage loan characteristics and external factors with respect to delinquency and charge-off, following and utilizing best practices in credit risk management, querying corporate databases with a variety of tools and providing reports, leading evaluation, implementation and monitoring of third-party and in-house scoring solutions, building empirically derived and statistically sound models that account for existing business policies and procedures, recommending rule changes and providing support for advanced decision management software, and assisting with audit / regulator requests. The incumbent is a key contributor to the success of the Risk Management team. Work involves frequent interaction with various departments and vendors, preparation of analysis summaries, and effective presentations to management. Resources to do the job require reliance on knowledge of credit union products and services and expertise of credit risk concepts, lending, collections, and regulatory requirements.

Software Engineer (Reliability Engineering)

Alliant Credit Union
Northwest Suburbs
3 days ago
+44
You will be responsible for the design, development and implementation of application development projects and system maintenance efforts.   Work involves moderate difficulty in working on multiple mid-level projects concurrently.  Resources to do the job require reliance on technical knowledge of programming concepts, architecture and process enhancement. 

Fair Lending Data Analyst

Alliant Credit Union
Northwest Suburbs
2 weeks ago
+44
You will be responsible for performing and maintaining in-house fair lending statistical analytical programs for identifying fair lending risks using strong econometrics and programming skills plus regression analysis and statistical techniques for disparate impact testing for our credit card, mortgage, consumer lending, and home equity loan businesses. The incumbent is responsible for designing the testing components and flow, data preparation, fair lending model development, documentation, and refinement. The Fair Lending Data Analyst will evaluate exiting Fair Lending testing methodologies to ensure validity, efficiency, and accuracy and build new experimental designs/proof of concepts to evaluate new statistical methods that can be applicable in enhancing and solidify the current testing framework.

Associate Product Manager - Consumer Lending

Alliant Credit Union
Chicago
2 weeks ago
+44
You will be responsible for driving growth and ensuring operational excellence for the Consumer Lending line of business. The incumbent will plan and execute the marketing strategy for Credit Cards, Auto, RV and Personal Loans with both internal teams and third party partners. The Associate Product Manager, Consumer Lending will also demonstrate operational leadership through the effective management of compliance and issue remediation activities. Resources to do the job require building collaborative relationships across the organization and managing multiple, simultaneous projects and deadlines.

Residential Loan Underwriter

Alliant Credit Union
Chicago
2 weeks ago
+44
Responsible for underwriting First Mortgages and Home Equity Loans in compliance with credit union and secondary market guidelines, and render final credit decisions accordingly. Examine loan disclosures and documentation for accuracy and completeness and work with loan originators, processing staff, third party vendors and members to secure all required documents needed to analyze the credit worthiness of the borrower. Ability to review property title reports and identify and clear unpaid liens and / or judgements. Review financial statements, credit reports and applicable income documentation to determine debt ratios. Ability to review Automated Valuation Models (AVMs) and Appraisals to determine acceptability of collateral. Evaluate and examine transactions to ensure accuracy and adherence to Alliant Credit Union guidelines. Assist with re-negotiations of loans based on counter offers, as needed. Provide direct communication with members and both internal and external business partners to gather information to make appropriate decisions, explain rationale behind credit decision. Meet all departmental goals for productivity, quality and turnaround time.

Sr. Data Engineer

Alliant Credit Union
Chicago
2 weeks ago
+44
You will assists the organization through the continued build-up and operationalization of an enterprise class Modern Data environment, including various components within the Hadoop stack.  Resources to do the job require substantial hands-on experience working with the technologies encompassed within the Hadoop technology stack while also having knowledge and capabilities as a systems developer. The Senior Data Engineer coordinates, designs, builds, and integrates complex application technology solutions, aligned to architectural standards and definitions, and will help ensure IT services are delivered effectively and efficiently.

Member Care Analyst

Alliant Credit Union
Northwest Suburbs
1 month ago
+44
You will be responsible for responsible for providing an enterprise view of multiple member contact datasets. The incumbent will complete a structured analysis and provide it to key stakeholders across the organization as the business intelligence lead for the department. Analysis of various member contact and feedback channels, speech to text analytics and completed quality analytics will be conducted to identify trends in order to mitigate service breakdowns and identify areas of improvement in the member experience. The Analyst will create recurring and ad-hoc dashboards and visualization reports and deliver findings that result in actionable recommendations that positively impact and influence operational efficiencies and the member experience. Resources to do the job require a passion for problem solving, an intellectual curiosity to dig deep into root causes, along with the ability to think conceptually, analytically and creatively.

Technical Writer

Alliant Credit Union
Northwest Suburbs
1 month ago
+44
In addition to the stated primary function, in consultation with the Manager, Policy and Process, Business Risk Office and Director, Business Risk Office, the incumbent may support select aspects (as assigned) of the following (non-exhaustive) Policy and Process Management activities: Policy and Procedure document review and approval workflow system, Policy and Procedure documents repository, suite of training and resource materials for Policy and Process Management, and maintenance of Policy and Procedure SharePoint page(s) and shared drives.

Supervisor, Member Care Center

Alliant Credit Union
Northwest Suburbs
1 month ago
+44
You will be responsible for leading and coaching an assigned group of employees through the day-to-day operational responsibilities of the Member Contact Center. Works with Manager, Member Contact Center to drive employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance. Work involves moderate difficulty in sorting through and resolving complex member issues, coaching and training employees in the areas of member service quality and sales opportunities. Resources to do the job require reliance on technical knowledge of credit union products, policy, procedures, and performance management.

Collections Representative

Alliant Credit Union
Northwest Suburbs
1 month ago
+44
You will be responsible for servicing early stages of delinquency for member loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans.  Work involves making and receiving calls to members to facilitate one-time payments, performing transfer transactions between Alliant accounts, updating member contact information and establishing automatic payments or third party authorizations.  The incumbent will provide an enhanced member experience while performing basic loss prevention activities.

Sr. Data Integration Engineer

Alliant Credit Union
Chicago
1 month ago
+44
You will be responsible for designing and implementing efficient, flexible, extensible, and scalable ETL designs of medium to high complexity in an Enterprise environment.  This includes data modeling, metadata analysis, in-depth understanding of the Informatica PowerCenter ETL and Data Transformation Tools and administering the Informatica PowerCenter platform. The candidate must be highly proficient and experienced at designing, implementing, and supporting ETL solutions data warehouse environment. Ideal candidate must be able to handle multiple highly complex projects concurrently and collaboratively in an Agile environment.

Data Modeler

Alliant Credit Union
Chicago
1 month ago
+44
You will be responsible for setting the strategy for the translating business requirements into the Data Warehouse data model for use in the Business Intelligence platform, to oversee the development of data extraction and integration routines and to incorporate data quality and validation routines. This position will also create/maintain the logical and physical data models, lead the effort for a Business Glossary to empower Self-Service Analytics, and for conversion of business requirements into detailed technical designs. You must understand the dimensional/relational modeling techniques and bridge the gap between the OLTP developers, data warehouse developers, and DBA teams.

Sr. Data Architect

Alliant Credit Union
Chicago
1 month ago
+44
You will be responsible for designing, creating, deploying and managing the organization's enterprise data architecture.  This position will act as a technical architect for the Alliant Managed Data Environments including data lake, data warehouse and business intelligence enterprise strategy. It requires deep technical expertise in data architecture, database design, ETL processes, business reporting/analytics, big data, and cloud. Work involves in-depth analysis of multiple highly complex projects concurrently while setting the data strategy for the enterprise.  

Systems Engineer

Alliant Credit Union
Chicago
1 month ago
+44
Serves as local expert on Active Directory and manages additions, changes or deletions to the tree structure and group policies as necessitated by the business environment. Ensures environment is updated with current, stable versions of software products; maintains currency with operating system and support software; plan and implements major software upgrades; ensures change management procedures and methodologies are implemented and followed; provides a current, well-managed operating environment for production processing and application development. Troubleshoots and successfully diagnoses server hardware or software problems of all levels of complexity. Provide support for data located on encrypted storage. Troubleshoots 3rd level helpdesk tickets until resolution and works directly with hardware software vendors when necessary. Provide support to core server systems (Symitar Hardware) which include: firmware upgrades, releases, patches, ECP/Disaster recovery planning and testing, backup and vaulting of data to TLV (Transaction Log Vaults).

Sr. Security Engineer

Alliant Credit Union
Chicago
1 month ago
+44
You will be responsible for implementing, maintaining, monitoring and managing secure solutions. The engineer delivers these solutions in accordance with the organization’s architectural designs, best practices, and regulatory or compliance requirements. As risks change, the security engineer is responsible for recommending modifications and enhancements to ensure the organization is evolving with the threat landscape. The Senior Security Engineer is expected to contribute to the corporate security strategy with security leadership and other senior security colleagues and technologists. Recipients of the engineer’s implementations and management include IT infrastructure, application development, security operations, security audit and end users. With an emphasis on securing systems, applications, third-party connections, service providers and ancillary systems, the Senior Security Engineer is responsible for securing business-to-business initiatives, third-party relationships, outsourced solutions and vendors. Considered a highly knowledgeable individual, the Senior Security Engineer is expected to implement, monitor and manage secure solutions that address modern day issues.

Sr. Software Engineer (API)

Alliant Credit Union
Chicago
2 months ago
+44
You will be responsible for the design, development and implementation of API application development projects. Work involves moderate difficulty in working on multiple and complex high-level projects concurrently. Resources to do the job require reliance on technical knowledge of .NET and structured programming concepts, architecture and process enhancement. We are looking for someone who is focused on structured programming concepts and cares about the code they write and end results.  This position will focus on development and implementation of API’s.   

Privacy Officer

Alliant Credit Union
Northwest Suburbs
2 months ago
+44
You will build, maintain, and evolve Alliant’s consumer Privacy Program.  The Privacy Program’s scope will include providing expert privacy consulting and compliance risk management oversight to all aspects of Alliant’s data collection, sharing, usage, storage, and destruction activities for all products and services, including those serviced by third parties.  Primary deliverables include risk assessments, disclosures, regulatory interpretation and advice, data governance development, data incident response, and regulatory change management.

Member Experience Designer

Alliant Credit Union
Northwest Suburbs
2 months ago
+44
You will be responsible for the design and continuous improvement of member service experiences across the credit union’s offerings and delivery channels. In addition, you will identify and recommend implementations that will simultaneously improve credit union employees’ and members’ interactions. This role is a cultural change agent helping to establish and maintain a center of excellence for Member Experience Design by embedding Human Centered Design methodologies into the credit union. You will collaborate with cross-functional teams, facilitating and translating primary and secondary research into actionable insights and design recommendations. The MX Designer will work closely with product and channel managers to ensure that a holistic and harmonious member experience is consistently delivered across all touchpoints.

Supervisor, Accounting

Alliant Credit Union
Northwest Suburbs
2 months ago
+44
You will be responsible for overseeing the daily activities of the organization’s accounting operations, which includes journal entries, account reconciliations, accounts payable, employee expense reimbursement and other operational accounting support. Work involves analyzing financial data including large data sets, collaborating with internal business partners to identify and resolve reconciling items, identifying process improvements and overseeing the work of direct reports. Resources to do the job require reliance on technical accounting knowledge and prior experience, solid judgment and business acumen, problem solving and critical thinking skills, and the ability to analyze and clearly explain financial information.  Responsibilities include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues.

Member Service Consultant (Call Center)

Alliant Credit Union
Northwest Suburbs
2 months ago
+44
The Member Service Consultant is the voice of Alliant Credit Union and serves a critical role in our member experience. Successful candidates have a genuine interest in helping people and finding solutions to their needs. Our Member Care Center isn’t a typical call center environment – we make it comfortable so you’re able to effectively handle a high volume of phone calls from our members with quality and care. Our total compensation and total rewards are highly competitive within the industry.

Loan Consultant

Alliant Credit Union
Northwest Suburbs
2 months ago
You will be responsible for originating consumer and home equity loan products in order to meet and exceed sales goals. You will assess members’ unique financial needs through a consultative profile, resulting in the targeted origination of new members, consumer and equity loans, new Visa credit cards, deposit accounts, investment and mortgage referrals, and ancillary product sales.

Residential Loan Officer - Outside Sales

Alliant Credit Union
Chicago
2 months ago
You will be responsible for the development of new mortgage business from both credit union members and noncredit union referral sources. Work includes prospecting non-member borrowers and referral sources as well as prospecting to credit union provided lead opportunities. Resources to do the job include knowledge of credit union products and mortgage guidelines, as well as an overall knowledge of mortgage lending and current market conditions.

Marketing Automation Specialist

Alliant Credit Union
Chicago
2 months ago
You will be responsible for executing email marketing campaigns using Alliant’s marketing automation tool. The incumbent will create audience segments; create simple and complex journey maps for both one-time and automated campaigns; work with design and development teams to test email creative and journey flows; ensure compliance with CAN-SPAM regulations; manage opt-ins and opt-outs; work with marketing and enterprise data teams to ensure member and prospect data is correctly captured; develop automated reports within marketing automation tool; execute A/B tests under direction from the broader marketing team; work with business partners to refine audience requirements; implement multi-channel marketing campaigns through the marketing automation tool; and facilitate list development for marketing campaigns. Resources to do the job require the ability to create business rules within the marketing automation tool, and regularly audit rules and campaigns to ensure they are running properly.

Manager, Content & Brand Development

Alliant Credit Union
Chicago
2 months ago
You will lead the team that brings the Alliant brand to life through content and visuals. The Manager will provide forward-thinking creative leadership; review and provide feedback on marketing pieces including emails, landing pages, display ads and more; ensure brand voice and tone are infused into all written content; manage agencies and vendors; review creative to ensure consistent look and feel; identify member and prospect challenges, and how they can be solved through content and design; build content roadmaps to address content and persona life cycle gaps; coordinate and manage creative projects including development of marketing and brand campaigns; work with Performance Marketing team to develop creative test plans based on performance; and ensure cohesive look, feel, voice and tone of all creative.

Supervisor, Plastic Card Operations

Alliant Credit Union
Chicago
2 months ago
You will be responsible for the overall leadership of all assigned functional areas/teams within Plastic Card Operations. Work involves partnering closely with credit and debit product owners to support the plastic card portfolio to obtain organization results related to priorities and targets. Resources to do the job require knowledge of Visa Operation Rules and regulations, governmental regulations and solid knowledge of card services various networks and processing relationships.

Sr. Software Test Engineer (Mobile)

Alliant Credit Union
Chicago
2 months ago
You will be responsible for working with Software Engineers and Software Quality Assurance Analysts (SQAA) to ensure code, services and products seamlessly move from development through rollout and into production. This requires scripting and coding with an eye on automation and continuous integration so that deployments can be broken down and distributed across multiple development and test teams for the implementation of web-based application development projects.