Supplier Mgmt - Supervisor Performance Management

The role of the Supplier Management - Supervisor Performance Management in the Vendor Management Office (VMO) is to support the Relationship, Contractual, Performance, Financial, and Risk business processes that will enable the VMO to be recognized as an integral part of Global Technology.





As part of the VMO Center of Excellence (COE), The role of the Supplier Management Analyst helps ensure that VMO Providers (also known as suppliers and vendors) are meeting or exceeding the performance levels specified in the contract terms and to monitor the achievement of value intended from the sourcing arrangement. This role is responsible for managing and executing the customer satisfaction survey process with Global Technology stakeholders and supporting resolution efforts when issues arise. The Supplier Management Analyst will work closely with Provider Managers, Technology leaders and the vendor(s) to establish and measure key performance indicators (KPIs) and other metrics that add value to the relationship and support continuous service improvement.





This position is responsible for McDonald’s VMO processes and performance reporting to the applicable governance bodies, and other functions which contribute to continually improving vendor performance and achievement ofTechnology’s planned benefits from vendor (s) relationship.

The successful candidate for this position will have the following experience and expertise:



· Ability to work in a matrix environment to influence outcomes and enable decision making



· Highly self-motivated and directed with ability to work in an international and culturally diverse and virtual environment



· Energetic, enthusiastic, organized, customer focused with a strong attention to detail as well as an empathetic and active listener



· Relentless ability to drive accountabilities across teams and vendors



· Advanced reporting and analysis skills with the ability drive insights from data

  • Advanced problem solving, analytical, oral and written communication, and presentation skills;
  • Advanced MS Office skills including but not limited to; excel, access, PowerPoint, Visio, word etc.
  • Demonstrated experience developing analyses, presentations and support material to convey complex and abstract concepts, enable successful implementation of strategy or change initiatives.
  • Strong power point skills with an ability to draft presentations with little guidance Demonstrated ability to design and map processes.
  • Proven project management skills; experience in business systems and process planning Strong operational and financial acumen (driving best value through projects).
  • Strong understanding of business analysis, change management and performance improvement concepts.
  • Ability to deal with ambiguity and a fast paced, changing environment
  • Ability to influence and communicate effectively at all levels of the organization and in a virtual environment
  • Strong change management skills and strong negotiation abilities to derive the best outcome for all parties

· Excellent written and oral communication skills; ability to present ideas in business-friendly and user-friendly language

  • Ability to be strategic while executing tactically to deliver operational excellence

· Demonstrated ability to effectively prioritize and execute tasks under time pressure



· Excellent facilitation and interpersonal skills; team-oriented, collaborative leadership skills and ability to lead colleagues informally



· Proven analytical and problem-solving abilities and lateral thinker

Primary responsibilities of this position are related to enabling effective performance oversight for managed services vendor(s):



· Oversee the vendor’s execution of contractual Customer Satisfaction Survey requirements, including McDonald’s review of proposed survey questions; ensure that results are accurately reported to the appropriate governance bodies for review and follow up action identification, tracking and resolution



· Training – Support training VMO owned tools. Helps maintain training materials and documents , deliver training as needed to new PMs and ensuring they are up to date on VMO tools such as CLMS (Contract Lifecycle management



· SharePoint Administration – Manage the VMO’s SharePoint administration and enhance the document structure for the SharePoint site for VMO. Through the use of SharePoint, help to drive efficiency and streamline document usage and standardization across VMO



· @MCD Administration – Manage the VMO’s @MCD site under Global Technology and enhance the document structure for the @MCD site for VMO. Through the use of @MCD, help to drive efficiency and streamline communications to our Global Technology stakeholders



· VMO Tool Administration – Adding or deleting users as required



· Data Analysis & Various Reporting – Supports various standard reporting needs and ad hoc reporting needs to the team including but not limited to; Monthly VMO Performance reporting, Monthly Beeline Reporting, Provider Performance reporting in support of quarterly and annual business reviews, etc



· Process Mapping and Design – Help drive process enhancements and efficiency thru document and helping to design processes for VMO standardization



· Presentations Support – Help building out and generate presentations for the Director of Planning and Alignment for various items such as; rolling plan, strategic roadmaps, Quarterly Business Reviews, Objectives etc.



· Financial Support & Analysis – Provide required analysis support for functional and project budgets



· VMO Performance Reporting SME – Helps drive enhancing reporting, metrics and clean-up of VMO Management and Provider Performance reports to ensure data quality is in place and we have the proper reporting to drive transparency around vendor performance within Global Technology



· Work with McDonald’s Provider Managers to identify and track non-contractual service performance metrics of value to Technology and business partners for in-scope services



· Project manage any vendor performance benchmarks that may be executed



· Stay abreast of, and communicate throughout the organization, best practices of performance management/measurement used throughout industry



· Contribute to the knowledge level and maturing of the organization towards a measurement-centric culture



· Special Projects and Ad Hoc Assignments

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Technology we use

  • Engineering
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    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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