Support Engineer

| Chicago

What will you be working on?

Our team is looking for dynamic individuals that are ready to join one of our fastest-growing teams within iManage. The Support Engineer will get hands-on experience within our iManage product suite and will draw upon their problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success. As a Support Engineer, you will learn everything there is to know about our products and our customers.

Our values are important to us, and we’re looking for individuals who are ready for a challenge, work well in a collaborative environment, and want to grow their careers within a fast-growing technology company like iManage. We promote from within and members of our support team have not only progressed their career within the department, they’ve also accelerated into other areas of the business including Professional Services, Product Management, Cloud Operations, Sales, and R&D. We take pride and ownership of our work, while having a lot of fun along the way!

Responsibilities

  • Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments
  • Develop and maintain a deep technical knowledge of iManage products
  • Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
  • Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
  • Develop, document, and publish best practice methods, technical white papers, blogs, and solutions
  • Proactively assist customers and internal teams to avoid or reduce problem occurrence

Requirements

  • Bachelor’s degree in computer science or information technology related major required.
  • Advanced Knowledge of mobile connectivity solutions including Apple iOS application
  • Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
  • Working knowledge of SQL database technologies
  • Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
  • MCSE, MCP or MCSA certification is highly desirable

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

How do you collaborate with other teams in the company?

To collaborate with other teams in the company, I have daily stand-up meetings for my pod that include QA, QE, & the development teams. Whenever I need fast bits of information from individuals in other pods/product teams, I stop by their desk to ask for clarification. If I need more time than this, I schedule a meeting with all relevant parties

Adam

UX Design

How does the company support your career growth?

iManage supports career growth by providing opportunities to move within the organization to learn other parts of the business. Career growth presents itself in opportunities to engage in process improvement and the ability to lead and take responsibility for initiatives within my department

Jacqueline

Cloud Services

What does your typical day look like?

The most exciting part of my day is knowing that if I continue to work hard and challenge myself, I'll be rewarded. In my role you never known what a new day will bring - so that variety makes each day unique and exciting.

Andy

Sales

What are iManage Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Some Meals Provided
Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
Happy Hours
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
More Jobs at iManage30 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Content
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago