Support Representative

| Chicago
We are building the future of freight
Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.
To double down on that success, we’re looking for highly driven and detail-oriented individuals looking to add value, solve problems and join a rocket ship. If that's you, come help us reshape logistics. Together we'll replace tired and comfortable incumbents with a modern marketplace built around speed, ease of use and fairness.
As a Support Representative, you'll help guide carriers, customers and drivers through issues that arise while ensuring that our system is dispatching optimally. You’ll build systems and structure to automate repetitive tasks and refine outbound messaging for optimal efficiency and delight.
The ideal candidate for this position is someone who would make a great air traffic controller, is calm under pressure, takes action and is naturally good at multitasking.

What you'll get to do

  • Work directly with carriers in real-time to bring carriers into the ecosystem and increase acceptance
  • Prioritize and resolve issues that arise with customers and drivers through our ticketing system
  • Walk customers and drivers through the app and web experiences
  • Help bring drivers into our network by reviewing their documents
  • Add to and iterate on the company knowledge base and FAQ
  • Multitask by phone, text and email

What success looks like in this role

  • 3+ years of experience in the logistics or transportation space
  • Strong written and verbal skills
  • Highly organized and detail-oriented
  • Experience working in a fast paced and execution-focused environment
  • Ability to pick up new complex information systems quickly
  • Strong accountability, work ethic and sense of urgency
  • Familiarity using modern computer software
  • Bilingual in English and Spanish is a plus
  • Bachelor’s degree preferred but not required

Perks and Benefits
Highly competitive salary and the opportunity to earn employee stock options
Full health, dental and vision insurance coverage (PPO)
401k
Unlimited paid time off
Work at our bright, window filled, open floor plan office in Chicago’s West Loop
Equipped with the latest technology
Culture at Mothership
We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The office is upbeat and supportive, because we care about each other and believe positive momentum equals better outcomes.
If this sounds like a place you’d be a great addition to, let’s chat.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • PandasLibraries
    • React NativeLibraries
    • OpenStreetMapsLibraries
    • Google OR-ToolsLibraries
    • MapboxLibraries
    • Scikit LearnLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks

Location

 1 S Dearborn St. 20th Floor , West Loop, Chicago, IL 60603

An Insider's view of Mothership

What are some social events your company does?

Scotch Thirty is a social tasting club, held every Thursday.

Jonathan

Sr. Engineering Manager

What does your typical day look like?

Run fast and do more with less. This is not about saving money, it’s about being creative. Our ability to do more with less will define how successful we are. It’s also about preservation. We want to enable the entire world to do more with less. Our minds and creative energy are our resources.

Brad

Sr. Account Executive

What makes someone successful on your team?

Be curious, be creative, and do right by your fellow humans.

Lauren

Director of Talent

What is your vision for the company?

This is your legacy. Let's build something you’re proud of. Something you will forever tell your friends and family about. As this evolves, this should be an eye opening journey few will ever get to experience. Be present for the journey and shape this company so that it stands out as one of the most important pieces of your life story.

Aaron & Gregg

Co-founders

What's something quirky about your company?

We love movies about trucks. #overthetop

Connor

Sr. Director of Logistics Partnerships

What are Mothership Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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