Shiftgig was founded on the simple premise that many people want flexible work opportunities that fit into the rest of their lives, so we build technology that is focused on one thing: connecting people who want temporary work right now with businesses who need them.

We’re fulfilling our mission of connecting millions of people with millions of shifts via our mobile apps and platform. Our apps make it easy for businesses to post gigs and for qualified and skilled workers, which we call Specialists to claim them. Our platform handles shift fulfillment and handles all the messy bits associated with labor management.

As one of Chicago’s fastest growing technology companies and part of the revolutionary gig-economy, an unmatched staff experience is vital to Shiftgig’s success. As a Shiftgig Support Agent, you are working with both our Specialist and Clients—part human resources agent, part customer experience professional, and part technology troubleshooter.

What you’ll do:

• Assist Specialists and clients with a variety of questions and concerns over a variety of communication channels (Zendesk, phone, social media, etc.)

• Investigate and resolve payroll, tech, and policy issues by understanding and navigating a complex and changing landscape of technology platforms

• Support clients with a variety of service requests including order placement, pay discrepancy resolution, and more

• Investigate complex disciplinary situations and terminate Specialists, if necessary

• Act as an HR, Hiring, and Payroll team liaison, working closely with these teams to assess and resolve

• Identify and develop scalable processes in order to advance Shiftgig’s mission to connect millions of workers with millions of shifts

• Educate, coach, and mentor Specialists for success on the Shiftgig platform

• Handle sensitive employment information with care and compliance

• Be an advocate for and champion of Shiftgig Specialists

You are:

• Self-motivated – You don't like micro-management, for good reason. You’re determined to get the job done, no matter what it takes.

• A Master Communicator – You believe in the power of language. You can type quickly and write effectively.

• Inquisitive – You are a natural investigator. You love getting to the root of the problem and developing smart, effective solutions.

• Empathetic – You listen well and are emotionally intelligent. You communicate with understanding and grace.

• Flexible - You’re not afraid to roll up your sleeves and resolve any issue that comes across your desk. When the going gets tough, you kinda like it.

• Team Player - You have the skills, but you really shine when you’re working alongside a team of talented individuals set on the same goal.

• Solution-Oriented - You want to understand the problem, but you think the real fun is in building smart, scalable solutions.