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Support Representative

| Chicago

Shiftgig was founded on the simple premise that many people want flexible work opportunities that fit into the rest of their lives, so we build technology that is focused on one thing: connecting people who want temporary work right now with businesses who need them.

We’re fulfilling our mission of connecting millions of people with millions of shifts via our mobile apps and platform. Our apps make it easy for businesses to post gigs and for qualified and skilled workers, which we call Specialists to claim them. Our platform handles shift fulfillment and handles all the messy bits associated with labor management.

As one of Chicago’s fastest growing technology companies and part of the revolutionary gig-economy, an unmatched staff experience is vital to Shiftgig’s success. As a Shiftgig Support Agent, you are working with both our Specialist and Clients—part human resources agent, part customer experience professional, and part technology troubleshooter.

What you’ll do:

  • Assist Specialists and clients with a variety of questions and concerns over a variety of communication channels (Zendesk, phone, social media, etc.).

  • Investigate and resolve payroll, tech, and policy issues by understanding and navigating a complex and changing landscape of technology platforms.

  • Support clients with a variety of service requests including order placement, pay discrepancy resolution, and more.

  • Investigate complex disciplinary situations and terminate Specialists, if necessary.

  • Act as an HR, Hiring, and Payroll team liaison, working closely with these teams to assess and resolve.

  • Identify and develop scalable processes in order to advance Shiftgig’s mission to connect millions of workers with millions of shifts.

  • Educate, coach, and mentor Specialists for success on the Shiftgig platform.

  • Handle sensitive employment information with care and compliance.

  • Be an advocate for and champion of Shiftgig Specialists.

You are:

  • Self-motivated – You don't like micro-management, for good reason. You’re determined to get the job done, no matter what it takes.

  • A Master Communicator – You believe in the power of language. You can type quickly and write effectively.

  • Inquisitive – You are a natural investigator. You love getting to the root of the problem and developing smart, effective solutions.

  • Empathetic – You listen well and are emotionally intelligent. You communicate with understanding and grace.

  • Flexible - You’re not afraid to roll up your sleeves and resolve any issue that comes across your desk. When the going gets tough, you kinda like it.

  • Team Player - You have the skills, but you really shine when you’re working alongside a team of talented individuals set on the same goal.

  • Solution-Oriented - You want to understand the problem, but you think the real fun is in building smart, scalable solutions.

Shiftgig is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • KotlinLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AWSFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • HubspotAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • Usertesting.comDesign
    • Proto.ioDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubspotCMS
    • SalesforceCRM
    • SendGridEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Our office location offers quick access to local transportation, tons of dining and shopping options, and is just blocks away from Millennium Park.

An Insider's view of Shiftgig

How does your team reward individual success?

Our team works to acknowledge and bring to fruition great ideas so they reach customers. Seeing how an individual’s work impacts a customer’s life for the better is the biggest reward. We also take the time to celebrate big team milestones, with champagne, to appreciate how far we’ve come.

Joe

Director of Design

How do you collaborate with other teams in the company?

Collaborating with other teams in the company is a great opportunity. When I need more clarity on a product feature I am developing, my first instinct is to get up and talk to those who will be impacted. By having a simple conversation with a teammate, you can learn so much and make the initial feature idea more valuable.

Sohel

Android Engineer

How does the company support your career growth?

"I found Shiftgig straight out of college with little work experience due to being a full-time student and mom. Shiftgig took a chance on me and hired me in an entry level position as Centralized Sourcer. Two years and a few promotions later, I'm a Specialist Hiring Analyst and continuing to learn and grow in my career."

Michelle

Specialist Hiring Analyst

What unique initiatives do you have that encourage innovation?

Each quarter, product and engineering steps away from our traditional sprint cycle and participates in a special innovation sprint. We embrace exploring new ideas that could impact the future of Shiftgig. We hold a pitch session, form teams, and a week later, demo our results. Oftentimes, our prototypes and learnings inform our roadmap.

Rick

Chief Executive Officer

What does your typical day look like?

Each day the product team does a daily check-in to catch up on yesterday’s accomplishments, today’s plans, and any blockers in the way of our goals. Our product development process is centered on close communication with internal and external stakeholders which enables us to discover problems and validate and build solutions effectively every day.

Irem

Product Director

What are Shiftgig Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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