We are building the future of freight

Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.

To double down on that success, we’re looking for highly driven and detail-oriented individuals looking to add value, solve problems and join a rocket ship. If that's you, come help us reshape logistics. Together we'll replace tired and comfortable incumbents with a modern marketplace built around speed, ease of use and fairness.

As a Support Supervisor, you'll get to utilize Mothership’s proprietary Freight Management System, while growing a small team to effectively manage the flow of all shipment information on behalf of our customers and carriers.

The ideal candidate for this position is someone who relishes the opportunity to drive support efficiency within the team. This individual will demonstrate a strong sense of urgency, be a problem solver and be committed to building a world class team. We are looking for someone who is a hands-on leader and isn’t afraid to roll up their sleeves.

What you’ll get to do

• Create the Support team’s performance metrics while helping delegate tasks to ensure our customer and carriers’ needs are being handled
• Develop documentation of standard operating procedures
• Own all support-based relationships with the external customer and carrier’s
• Resolve customer & carrier issues by problem solving to prevent reoccurrence
• Make data-driven suggestions while developing a business case on how customers can achieve their goals in utilizing the Mothership platform
• Responsible for CSAT & SLA targets as well as other Support metrics

What success looks like in this role

• 2+ years in the supply chain and/or transportation space
• Required experience in customer service 
• Ability to provide strong leadership to a growing team
• Ability to successfully recommend, implement, and execute strategies to improve on KPIs 
• Onboarding new carriers from first sign-up to completion
• Handling customer tickets that involve dedicated shipments
• Ability to pick up new and complex information systems quickly

Perks and Benefits

Highly competitive salary and the opportunity to earn employee stock options

Full health, dental and vision insurance coverage (PPO)

401k

Unlimited paid time off

Work at our bright, window filled, open floor plan office in Chicago’s West Loop

Equipped with the latest technology

Culture at Mothership

We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The office is upbeat and supportive, because we care about each other and believe positive momentum equals better outcomes.

If this sounds like a place you’d be a great addition to, let’s chat.