Systems Administration, NOC 

Location: Chicago, Illinois

Thanks for your interest in Conversant, an Epsilon company! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry!

Conversant is committed to one simple but truly exciting principle: each person is different and every person matters. This mindset fuels everything we do for our clients and for each other. We do magic for our clients and we have fun doing it. If that sounds like your sort of place, we’d love to hear more from you.

This role must be able to understand, execute, and document moderate to complex operational tasks and document their work while working with other technology teams. Candidates should demonstrate the ability to research information related to the day to day tasks within the Operations Center using various tools and informational resources. The Operations Engineer will assist with process maturation and development, technical standards creation, and help to drive operational excellence. Operations engineer will maximize production infrastructure performance by monitoring for network and application related problems and troubleshooting outages and performance issues and escalate problems to the appropriate engineering group if/when the situation requires it.  

This is for a 24/7/365 work environment. Entry level positions in the NOC start on the 7 PM to 7 AM shift (including weekends.  The shift is determined by staff availability and business needs. Must have flexibility. Once your schedule is established, sufficient notice will be provided when adjustments are needed. As changes on the team occur, priority is given to senior staff to move to preferred shifts and days of the week. 

Responsibilities include:

Working in a 24/7/365 environment to monitor and respond to enterprise wide technical operational issues.

Investigate and troubleshoot issues with enterprise hardware, Linux operating systems, networking, and application infrastructure

Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams

Coordinate hardware problems and repairs with the appropriate service partners and vendors

Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)

Create and update documentation of configuration and troubleshooting procedures to facilitate other team members and departments

Support development teams on system deployments and performance optimizations

Close daily interaction between other system administrators, DBAs, and developers

Skills:

Experience working in either a NOC, Data Center, or Technical Customer Service environment.

Proven experience in a 24/7/365 environment responding to real time issues and challenges.

Must have strong troubleshooting skills through execution and documenting of resolution

1 to 2 years Linux Server Experience (familiar with performance measurement tools)

Family with Data Center type remote hands support including dispatching technicians

Familiar with how network, OS, storage, and applications interact in a large-scale environment

Familiar with traditional DevOps and large-scale compute environments.

Strong documentation skills and ability to communicate clearly and concisely with service partners and vendors

Excellent organization skills, project tracking abilities, communications skills, and time management skills

Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.)

Strong attention to detail

Strong Entrepreneurial spirit

Preferred Qualifications 

RHCSA, LFCSA, Linux + or equivalent preferred but not required

Experience working in a support capacity with Dell (8th gen and newer) rack and blade servers

Experience with enterprise operations tools (Zabbix, Salt, Jira, PagerDuty, OpenDCIM) helpful.

Experience with synthetic transaction monitoring tools (Dynatrace, Pingdom, etc.) helpful

Experience with Bash, Python, or Perl scripting a plus

Experience as a System Administration, NOC Engineer, Data Center technician is a plus.

College Degree or equivalent experience 

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.  If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.  From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us. 

About Conversant

Conversant, Inc. is the leader in personalized digital marketing. Conversant helps the world's biggest companies grow by creating personalized experiences that deliver higher returns for brands and greater satisfaction for people. We offer a fully integrated personalization platform, personalized media programs and the world's largest affiliate marketing network - all fueled by a deep understanding of what motivates people to engage, connect and buy. For more information, please visit www.conversantmedia.com