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SYSTEMS ADMINISTRATION, NOC

| Chicago

Thanks for your interest in Conversant, an Epsilon company! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry!

 

Conversant is committed to one simple but truly exciting principle: each person is different and every person matters. This mindset fuels everything we do for our clients and for each other. We do magic for our clients and we have fun doing it. If that sounds like your sort of place, we’d love to hear more from you.

 

This role must be able to understand, execute, and document moderate to complex operational tasks and document their work while working with other technology teams. Candidates should demonstrate the ability to research information related to the day to day tasks within the Operations Center using various tools and informational resources. The Operations Engineer will assist with process maturation and development, technical standards creation, and help to drive operational excellence. Operations engineer will maximize production infrastructure performance by monitoring for network and application related problems and troubleshooting outages and performance issues and escalate problems to the appropriate engineering group if/when the situation requires it.  

 

This is for a 24/7/365 work environment. Entry level positions in the NOC start on the 7 PM to 7 AM shift (including weekends.  The shift is determined by staff availability and business needs. Must have flexibility. Once your schedule is established, sufficient notice will be provided when adjustments are needed. As changes on the team occur, priority is given to senior staff to move to preferred shifts and days of the week. 

 

Responsibilities include:

 

Working in a 24/7/365 environment to monitor and respond to enterprise wide technical operational issues.

Investigate and troubleshoot issues with enterprise hardware, Linux operating systems, networking, and application infrastructure

Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams

Coordinate hardware problems and repairs with the appropriate service partners and vendors

Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)

Create and update documentation of configuration and troubleshooting procedures to facilitate other team members and departments

Support development teams on system deployments and performance optimizations

Close daily interaction between other system administrators, DBAs, and developers

 

 

Skills:

              

Experience working in either a NOC, Data Center, or Technical Customer Service environment.

Proven experience in a 24/7/365 environment responding to real time issues and challenges.

Must have strong troubleshooting skills through execution and documenting of resolution

1 to 2 years Linux Server Experience (familiar with performance measurement tools)

Family with Data Center type remote hands support including dispatching technicians

Familiar with how network, OS, storage, and applications interact in a large-scale environment

Familiar with traditional DevOps and large-scale compute environments.

Strong documentation skills and ability to communicate clearly and concisely with service partners and vendors

Excellent organization skills, project tracking abilities, communications skills, and time management skills

Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.)

Strong attention to detail

Strong Entrepreneurial spirit

 

 

Preferred Qualifications 

RHCSA, LFCSA, Linux + or equivalent preferred but not required

Experience working in a support capacity with Dell (8th gen and newer) rack and blade servers

Experience with enterprise operations tools (Zabbix, Salt, Jira, PagerDuty, OpenDCIM) helpful.

Experience with synthetic transaction monitoring tools (Dynatrace, Pingdom, etc.) helpful

Experience with Bash, Python, or Perl scripting a plus

Experience as a System Administration, NOC Engineer, Data Center technician is a plus.

College Degree or equivalent experience 

 

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.  If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.  From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us. 

 

About Conversant

Conversant, Inc. is the leader in personalized digital marketing. Conversant helps the world's biggest companies grow by creating personalized experiences that deliver higher returns for brands and greater satisfaction for people. We offer a fully integrated personalization platform, personalized media programs and the world's largest affiliate marketing network - all fueled by a deep understanding of what motivates people to engage, connect and buy. For more information, please visit www.conversantmedia.com

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HbaseFrameworks
    • Kafka Frameworks
    • StormFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • NoSQLDatabases

Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Conversant

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Conversant’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

What does your typical day look like?

My days are a mix of execution, idea generation and collaboration. Our focus on executing revenue-generating strategies for clients requires attention to quality while looking to automate and innovate our processes. My creative mindset comes into play daily when discussing how we should approach a client campaign and other objectives.

Omair

Client Integration Engineer

How has your career grown since starting at the company?

Conversant is deeply invested in helping you grow your career. I started as a Database Administrator and was promoted to Senior Database Administrator. After a brief stint away from the company, I was re-hired as a Senior Client Integration Engineer in Operations and am now a Senior Solutions Integration Engineer.

Susan

Senior Solutions Integration Engineer

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Conversant Perks + Benefits

Conversant Benefits Overview

At Conversant, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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