Systems Administrator - End User Services at Relativity (Chicago, IL)

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At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
The Systems Administrator role will assist in the implementation, maintenance, and improvement of our back-office infrastructure supporting all our end user devices. The role will work with all teams to assist with the tools managing device imaging, software and patch deployment, asset management, and general end user support. The Systems Administrator works under general direction of managers and senior team members.

Role Responsibilities

  • Implement and maintain tools that support all end users and their devices, such as Microsoft Systems Center Configuration Manager (MSCCM), JAMF, Active Directory, and office 365
  • Work with third party vendors integrated with our MSCCM for device imaging and configuration
  • Provide operational support primarily to the End User Services and Security team, while supporting the entire business with back end tooling and expertise
  • Be a source of knowledge for end user workstations, cell phones, policy enforcement, monitoring, and metrics
  • Mentor desktop support technicians and service desk technicians by developing and reviewing documentation, being available for quick guidance when support technicians are stuck, and participating in daily rituals
  • Seek, identify, recommend, and document improvements to current processes.
  • Provide support for the testing of new and existing software applications under development.
  • Be an escalation point in troubleshooting environments as problems arise, test fixes, and perform follow-ups to ensure problems have been adequately resolved.
  • Assist in forecasting future IT infrastructure needs by knowing past and current infrastructure demand and knowing how Development teams’ roadmaps will affect infrastructure demand.
  • Keep on top of industry trends and technology, both on the development side and the more traditional IT side

Minimum Qualifications

  • 2 years in an IT System Administrator role with MSCCM experience
  • Experience supporting both Windows and Mac end users
  • Experience in infrastructure automation and configuration compliance.
  • Excellent communication and interpersonal skills, including the ability to communicate difficult technical concepts in a straight-forward, simple manner.
  • Ability to work in a fast paced, team-oriented environment.

Preferred Qualifications

  • Proven experience with Microsoft System Center Configuration Manager, including deployment, packaging, updates, and reporting
  • Experience with Microsoft Active Directory
  • Scripting experience in PowerShell
  • Cloud Services – Azure a plus, Amazon Web Services, or other cloud offerings
  • Experience with Atlassian products, e.g. Jira, Confluence, Bitbucket a plus
  • #LI-MC1

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years.
If you’re ready to grow with us, we’d love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • KubernetesLanguages
    • DockersLanguages
    • Node.jsFrameworks
    • AureliaFrameworks
    • SQLDatabases
    • LinuxDatabases
    • AsanaManagement
    • JIRAManagement

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We offer a competitive set of benefits and perks from great insurance, to unlimited time off and a zen room!

Culture
Volunteer in local community
We support local organizations through employee-nominated monthly grants and provide a large grant annually to schools within our community. See more: https://www.relativity.com/about-us/giving-back/
Partners with Nonprofits
We work with several organizations such as: Cradles to Crayons, Embarc, Year Up, Greater Chicago Food Depository, Best Buddies, MakerGirl, Latinas in Tech, NSBE, Anita B.Org - and more!
Friends outside of work
Eat lunch together
Intracompany committees
Our community resource groups: Black @ Relativity, Relativity Latinos in Tech, RelAsians, Relativity Women of the Workplace, Relativity Pride, Faces of Relativity, RelVETS, and RelMind.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Black @ Relativity, Relativity Latinos in Tech, & RelAsians
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Health Care FSA - Eligible expenses pre-tax up to $2,750 Limited Purpose FSA - Vision & Dental expenses pre-tax up to $2,750 Dependent Care FSA - Child care/adult care expenses pre-tax up to $5,000
Disability Insurance
Short- & Long-Term Disability available at no cost to employees to provide income replacement (60% of salary) in the event they become unable to work due to injury or illness
Dental Benefits
Standard (free) & Premium Plan options. Both plans cover 100% of preventative care. Under Premium, Child (19 & under) & Adult (2022) Orthodontia covered up to $2,500 lifetime max per individual.
Vision Benefits
Basic Vision is free to employees & dependents. Frames or contact lenses are covered up to $130 every 12 months.
Health Insurance Benefits
Two Medical plan options: PPO & HDHP (HSA plan). With the HDHP option, employees can enroll in a Health Savings Account with a Relativity contribution of $500 for employee only or $1,000 for family.
Life Insurance
Relativity provides Basic Life & AD&D coverage at 1x an employee's salary at no cost to the employee. Employees have options for Voluntary Employee, Spouse, & Child supplemental life coverage as well.
Pet Insurance
Discounted Nationwide Pet Insurance through our Employee Assistance Program
Wellness Programs
Through our program, Relativians have access to resources to work towards personal wellness goals within the 5 pillars of Wellness: Physical, Emotional, Financial, Social, & Purpose.
Onsite Gym
Team workouts
Group Wellness Workouts Live virtual yoga classes Movement Competitions
Mental Health Benefits
Virtual Group Therapy Sessions RelMIND Community Resource Group Wellness Meditation Group Employee Assistance Program Headspace Mindfulness App free subscription
Retirement & Stock Options Benefits
401(K)
Traditional (Pre-Tax) and Roth (Post-Tax) options for individual elective deferral.
401(K) Matching
Relativity matches employee contributions 100% up to 3% of the deferral with vesting as follows: - 1 year: 33% of employer match - 2 years: 66% of employer match - 3+ years: 100% of employer match
Company Equity
Relativity offers long-term incentive awards to all permanent employees, vesting over a four year period.
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Match charitable contributions
Relativity Gives powered by Benevity enables Relativians to support the global causes they are most passionate about through volunteering, donations (matches are typically 1:1), and social promotions.
Child Care & Parental Leave Benefits
Generous Parental Leave
100% paid leave for Primary (12 weeks) and Secondary (6 weeks) caregivers.
Flexible Work Schedule
At Relativity, we focus on and measure the quality of our team members’ output, not where and when they work. See the "Additional Perks & Benefits" section for more information.
Remote Work Program
Family Medical Leave
Restricted work hours
In the U.S., we have formal breaks where the office closes between 12/25 - 1/1 and new in 2020, the week of the 4th of July as well!
Company sponsored family events
We have an annual summer picnic where all employees are encouraged to bring family members.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Parking
Recreational Clubs
Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Movie Night, Gaming Groups, and several more.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
To support an employee’s learning and development journey, Relativity offers access to on-demand training and certifications, internal expert-led courses and demos, and funding for external learning
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
The Relativity Certified Administrator Exam

Additional Perks + Benefits

At Relativity, we focus on and measure the quality of our team members’ output, not where and when they work. Our philosophy translates to two work practices applied to teams that can support them.*
• Agile work hours: A team member’s shifting their everyday schedule by starting early/later or working in time blocks that fall outside the “typical” working hours to meet personal needs
• Agile workplace: Telecommuting to work on a semi-regular or regular basis**
*Due to the nature of some teams' responsibilities and structure, members may not have such flexibility.
**Telecommuting on a regular (full-time) basis is limited to the country/region in which you are employed and subject to manager approval.

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