Systems Administrator

| Hybrid
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The Opportunity:

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events every year. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable
 scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 

As the Systems Administrator you will be responsible for keeping our systems and IT infrastructure up and running. You'll leverage your technical skill, business insight, and user-orientated mentality to develop, implement and maintain systems and platforms that enable our employees to work efficiently and intuitively. From day one, you will be given the autonomy to manage projects that directly affect our staff and IT infrastructure. You will partner with the IT Team and stakeholders to collect and understand business requirements to continuously deliver to our business and employees.

You will wake up every day focused on how you can enhance technology to increase business efficiency while strengthening our infrastructure reliability. By collecting monitoring metrics and system logs, you'll create KPI's to improve our productivity. We need a teammate who can take the initiative and isn't afraid to take the path less traveled to achieve the best long-term result.

To be successful, you'll need:

  • A proven career in supporting enterprise-scale infrastructure, technologies and applications
  • Experience in VMware and XenServer virtualization platforms, and supporting storage platforms such as Netapp and EMC
  • Experience in O365/Azure AD with identity methodology (SAML based SSO)
  • Experience in production level support for Windows and Linux server OS including provisioning, monitoring, backups, updates, and deprovisioning
  • Strong understanding of core IT Services (Active Directory, DNS, DHCP, VPN, etc.)
  • Excellent written and verbal communication skills with technical and non-technical team members
  • Creativity, fearlessness and an unwavering commitment to putting the customer first, elevating your team, and ownership over outcomes
  • What We Offer:

    We are passionate about creating memorable experiences for our fans… and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often. 
    Location:

    111 N Canal, Suite 800
    Chicago, IL
    PM18

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
    • People Operations
      • JavaLanguages
      • JavascriptLanguages
      • KotlinLanguages
      • PythonLanguages
      • SqlLanguages
      • SwiftLanguages
      • TypeScriptLanguages
      • jQuery UILibraries
      • ReactLibraries
      • ReduxLibraries
      • DockerFrameworks
      • JSFFrameworks
      • KafkaFrameworks
      • KubernetesFrameworks
      • Node.jsFrameworks
      • OAuthFrameworks
      • React NativeFrameworks
      • SpringFrameworks
      • TerraformFrameworks
      • Vue.jsFrameworks
      • AWS RedshiftDatabases
      • ElasticsearchDatabases
      • Microsoft SQL ServerDatabases
      • MySQLDatabases
      • SnowflakeDatabases
      • AWS (Amazon Web Services)Services
      • GitHubServices
      • New RelicServices
      • Google AnalyticsAnalytics
      • LookerAnalytics
      • FigmaDesign
      • IllustratorDesign
      • PhotoshopDesign
      • ConfluenceManagement
      • JIRAManagement
      • BrazeCRM
      • BrazeEmail
      • SlackCollaboration
      • ZoomCollaboration
      • AsanaProject Management

    Location

    Located in the landmark Marshall Fields building, Vivid Seats brand new HQ incorporates modern design, collaborative spaces, and the excitement of live events to create an innovative workplace. We are centrally located near public transportation hubs, shops, restaurants and entertainment venues.

    An Insider's view of Vivid Seats

    How does your team reward individual success?

    We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

    Lana M.

    Quality Engineering Manager

    What are Vivid Seats Perks + Benefits

    Vivid Seats Benefits Overview

    We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
    We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
    One of the most competitive 401 (k) programs on the market.
    Continuing education opportunities and rewarding performance incentives
    PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
    In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
    Stocked kitchen with healthy snacks!

    Culture
    Volunteer in local community
    Committed to partner with organizations and causes that are important to our employees and our communities.
    Partners with nonprofits
    Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
    Open door policy
    OKR operational model
    Team based strategic planning
    Pair programming
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Dedicated diversity and inclusion staff
    Highly diverse management team
    Mandated unconscious bias training
    Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Pet insurance
    Wellness programs
    Team workouts
    Mental health benefits
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    All employees are offered equity as part of our total rewards package.
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Generous parental leave
    Family medical leave
    Company sponsored family events
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Sabbatical
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Recreational clubs
    Relocation assistance
    Fitness stipend
    Home-office stipend for remote employees
    Onsite gym
    Professional Development Benefits
    Job training & conferences
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education stipend
    Continuing education available during work hours
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications

    Additional Perks + Benefits

    We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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