Caterpillar
Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.
Chicago, IL
Remote

Systems IT Change Manager (Mission Critical) at Caterpillar

| Chicago | Remote
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Career Area:
Digital
Job Description:
The Change Manager for Caterpillar's Mission Critical Systems has primary responsibility for formalizing, reviewing, and maintaining change processes to ensure the consistent execution of the approved Enterprise Change Management Process for their area of representation; and deliver the processes and standards for continued development and support of digital solutions, with a focus on maximizing velocity, quality, and customer, dealer, and enterprise value.
JOB DUTIES:
  • Schedules and chairs Change Advisory Board (CAB) meeting.
  • Assist in the Change Management Coordination for Emergency / Urgent releases.
  • Maintains and develops Change Calendar for production and non-live environments.
  • Reviews all Enterprise and relevant changes for impact to Mission Critical Environment.
  • Coordinates execution of changes for monthly production release.
  • Monitors the health of the process through agreed key performance indicators.
  • Communicates to leadership when changes they have approved cause incidents.
  • Reviews and approves or denies Pre-Approval requests for standard changes.
  • Provide team leadership and oversight to digital operations team
  • Validate business requirements for an application or process.
  • Validate solution design, including prototyping and configuration for an application or process
  • Validate process documentation for the application or process.
  • Review and approve test plans as required by new content releases or deployments for an application or process.
  • Review and approve end user training materials for an application or process.
  • Business escalation point for any conflicts or concerns with the application or process.
  • Assist in managing contracts as needed for consulting or external interfaces for the application or process.
  • Represent the application or process with other areas of the business who use or integrate with this part of the business.
  • Seek input from relevant areas of the business that should have inputs to this application or process.
  • Understanding, evaluating and reacting to routine problems or situations with external contacts is also part of this assignment.
  • Interaction is within the framework of existing business policies and practices and/or established business relationships.
  • Problems and issues usually involve careful interpretation, analysis or diagnosis.
  • Identify the nature of a complex or undefined problem and then develop the best solution or application from numerous alternatives.
  • Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.

Basic Qualifications:
  • Requires a college or university degree, technical certification or equivalent experience.
  • 6+ or more years of experience working in technology or operations.
  • Experienced with the use of ServiceNow or similar software (ie Remedy), specifically Incident Management and Change Management
  • ITIL Foundational training
  • Prior Change Manager experience
  • Interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
  • Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment as needed.
  • This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for the application or process.

Top Candidates Will Have:
  • Strong planning and communication skills
  • Vendor Management experience
  • ITIL Certifications beyond Foundational Certification
  • PMI / PMP Certification
  • Organizational Change Management training
Visa sponsorship available for eligible applicants.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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Where we are

In the heart of Chicago's lively West Loop area, we have easy access to public transport, great bars and restaurants, and an awesome office roof deck.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • ReactLibraries
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    • AngularJSFrameworks
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What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.

Madison

Recruiter

What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.

MacGregor

Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.

Rakshan

Digital Product Manager

How do you empower your team to be more creative?

I believe innovative solutions require experimenting, even if not all ideas are successful. My role is to help my team understand a business challenge, promote idea exchange, and encourage exploration of different approaches in search of the solution. Throughout this, we see setbacks as part of the journey to exceptional solutions

Daniela

Analytics Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.

Dan

Analytics Director

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