Director, Business Operations & Analytics

| Chicago | Hybrid
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Join a fast-paced, innovative, data-driven company named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

FourKites is looking for an energetic leader who enjoys a player-coach role to work closely with cross-functional stakeholders on creating innovative technical solutions to some of the company’s most challenging problems.  The Director, Business Operations & Analytics works with a wide group of Executives and business stakeholders, manages a globally distributed technical project team, maintains and expands critical data infrastructure, and develops analytics in a wide range of dimensions. 

Responsibilities

  • Educate, develop, and coach a team of analysts, provide guidance as necessary, remove roadblocks, and give them feedback on all technical work
  • Understand, scope, and prioritize a stream of inbound requests from the business, prioritize based on impact and effort
  • Create entirely automated reports for use internally and externally to solve data related problems and provide data to change conversations and spur action 
  • Manage mission critical reporting data infrastructure, this includes managing data pipelines and building custom integrations between operational software
  • Work with varying size datasets (a few dozen rows to tens of millions of rows of data) to gather insights and ensure they are clean and performant for analysis (Python3 and SQL)
  • Manage internal web applications used for automation and reporting (Full stack web development using HTML5, CSS3, Python3, SQL)
  • Work closely with product teams to identify gaps or issues with the data and prioritize fixes, QA new data points (using SQL) 
  • Maintain sterling documentation of data infrastructure/ all project work
  • Manage the administration of Salesforce, ensure that the team is properly resourced, properly prioritizing the right impactful projects, and provide a framework for organizing the work related to that system
  • Conduct training and brainstorming sessions on a team-by-team basis to identify pain points. These will turn into projects in the project pipeline
  • Execute ad hoc projects from the executive team as needed

Requirements

  • 5+ years relevant business experience solving analytical problems using quantitative approaches
  • 1+ year leading technical teams
  • 2+ years of Python development experience
  • Exceptional problem solver with the ability to transition between detailed data and high-level insights. Ability to use that skill and train new analysts to do the same
  • Very strong project and program management skills (ability to organize a team’s projects varying in length, complexity, and urgency)
  • Very strong SQL experience (Tools used: AWS Redshift, Postgres) and ability to quickly execute simple to complex queries (aggregations, nested queries, understanding of data types)
  • Strong Python3 Web Development experience (interacting with APIs, Python Flask web applications, asynchronous processing, shell scripting, some server-side troubleshooting, some HTML5, CSS3)
  • Moderate Data Engineering experience (creating tables and views, performance tuning, table performance optimization, query optimization, and some data architecture) 
  • Salesforce Administration experience
  • Strong interpersonal collaboration and project management experience
  • Experience with Business Intelligence Tools (PowerBI, Tableau, Sisense, Looker, Apache Superset) or any type of Dashboard Reporting
  • Superior hands-on analytic skills including very strong Excel modeling skills 
  • Ability to manage a globally distributed team 

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AzureFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

110 North Upper Wacker Drive, Chicago, IL 60606

An Insider's view of FourKites

How does your team reward individual success?

We find that getting to know what motivates a team member allows us to give more valuable and appreciated rewards and recognition. It could be a team meeting shout out for a job well done, a gift card through our wish list program, an exciting new project that allows the employee to work with new teams or departments or even a spot bonus.

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

I had the privilege of being involved in the development of Appointment Manager and providing feedback when it was just a "simple" calendar designed to assist our customers in organizing appointments based on real-time ETAs. The utilization of this tool yields significant time savings, making it an undeniable favorite of mine.

Kayla

Customer Enablement Manager

How has your career grown since starting at the company?

From day one, I have been encouraged to explore my professional interests. I had only been an individual contributor in previous roles but was interested in people management – here, I have had the opportunity to grow into a manager role and the company has sponsored my participation in leadership programs to support my professional development.

Helen

Manager of Professional Services

How do you empower your team to be more creative?

The design team goes beyond being creative. We are strategic thinkers who execute scalable and sustainable product user experiences for our customers. Empathy is at the core of our design and more importantly, the entire FourKites company. I always encourage my team to think through our customer's lens in order to be the most impactful.

James

VP of Global User Experience

What are FourKites Perks + Benefits

FourKites Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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