Oh Snap!
This job is no longer active - but you can still view the details below.

Team Lead, Fraud

| Chicago

 

About Us

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through fast-growing small businesses by connecting people to a dynamic, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that encourages innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon

 

Description

This role is the main driver of team results daily through tracking and being responsible for the performance of assigned departmental productivity and quality targets. You ensure team tasks are achieved by providing specific direction to the front line in Chicago and cursory mentorship to the Consumer Fraud Team in North America. This team and the lead will works to ensure company policies and guidelines are being upheld. They need to identify issues, develop a strategy, then implement those solutions to their problems while not requiring constant input from a supervisor but consistent with overall direction as established by the North American Consumer Fraud Manager and Global Head of Consumer Fraud and Payments.

The Team Lead should use either the resources provided and/or delegate assignments to the team and themselves as needed. This should be done with a confident and encouraging attitude in order to instill collective team spirit. In this role requires your time will be split with 70% working on operational issues, 20% communicating, and 10% of your time reporting.

 

Responsibilities

  • You will be responsible for the team through their day to day processes, working alongside them when performing front line tasks
  • You will act as a primary point of contact for critical issues for all fraud related queries and issues inside and outside the department
  • You should utilize good judgment with regard to both substantive fraud and team administrative issues, independently, with a firm understanding of the types of issues that should be raised to the manager, global head of fraud and payments, and director of risk management
  • You will train new team members on tasks after onboarding, provide ongoing training to current team members on an as needed basis, and update training materials as processes evolve
  • You get to tackle specific, deadline-oriented projects and expertly work well with leaders in other departments
  • Communicate daily with the manager regarding team updates and fraud trends
  • Exchange inter departmental requests and be available for vendor-facing tasks
  • Use data driven reporting to identify high level observations on Chargeback and Fraud trends. Distribute reports and trends to partners with operational suggestions and suggested long term implications
  • Imprint a motivational and positive approach when working with and helping team members

 

Qualifications

  • Bachelor's degree
  • Team management experience
  • Strong analytical/problem solving skills

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

More Jobs at Groupon65 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago