Tech Excellence Manager - Operations at Home Chef

| Chicago
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Sometimes referred to as Home Chef’s operations “SWAT” team, the Ops Ex team works on cross-functional initiatives that help to define the future state of the operations organization. The team prides themselves on being great problem solvers and thought partners. The Ops Ex team is a key partner to the fulfillment team, creating and maintaining technologically-driven tools to enable more efficient processes, and serving as the operations organization’s center for strategy development. The Manager of Operations Excellence leads the strategy function, and the ‘digital SWAT’ function, which runs KPI reporting, demand forecasting, procurement excellence and data analytics. The Manager Is responsible for setting the priorities and expectations of the team, delivering strategic recommendations, and acting as a key subject matter expert and partner to fulfillment teams.

Detailed Responsibilities:

  • Team Management:Run regular and ad-hoc meetings, maintaining close regular contact with all team members
  • Develop team of analysts and programmers to work collaboratively to deliver results
  • Maintain morale and a healthy, productive working culture
  • Align team structure with business priorities and recruit high-caliber individuals to join the teamOwn selection, performance management, and career development of direct reports
  • Setting strategic priorities:
  • Develop strategic priorities for the team in line with the company’s overall strategic priorities
  • Oversee fulfillment KPIs & reporting; use data to identify highest-impact project workHelp team to structure project work and deliver clear, data-driven recommendations
  • Drive project work from strategy to project recommendation and partner with CI team for implementation with the fulfillment teams.
  • Strategic Project Work:
  • Own highest priority and impact project work as necessary. Includes analysis, project management, and strategic recommendations
  • Support 3rd party vendors with tools and guidance to coordinate delivery between sites and customers
  • Continuously optimize production plans and planning tools to support plant function
  • Collaboration with operations technology team:
  • Develop V1.0 of tools and reporting to support efficiency and quality improvements at the plants
  • Act as conduit between plants and IT for targeted quick support and results
  • Partner with operations technology team as business lead in the development of technology-driven applications to implement in the plants
  • This role requires 25% travel

QualificationsThe requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities

  • 2+ years of experience in a strategic role preferably with people management and a focus on operations
  • Consulting and/or MBA background preferred but not required
  • Excellent analytical skills; strong capabilities in Excel, Google Sheets and Google Scripts
  • Familiarity with Javascript, HTML, CSS & basic coding languages a plus
  • Continuous improvement mindset
  • Strong prioritization and project management skills
  • Excellent communication skills, with experience creating buy in with a range of stakeholders such as hourly employees, customers, suppliers, and executives
  • Proactive in identifying problems and finding innovative solutions
  • Ability to understand the big picture as well as exceptional attention to detail
  • Skilled at dealing with ambiguity and working in a fast-paced environment
  • Experience spearheading execution on large-scale, high-impact projectsExperience in a fast-paced, high-growth environment

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign


Located in the iconic Old Chicago Post Office. The office is easy to get to by various train and bus stops being close by.

What are Home Chef Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

Direct access to senior management – our leadership team works alongside our team members every day. Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses. On-site gym membership, and daily bike storage for Old Chicago Post Office building employees. Employee discounts for Home Chef meal kits. Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!

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