Shipfusion is looking for a highly motivated Technical Account Manager to join our growing Customer Success Team on the ground in Carol Stream, IL. 

About Us:  Shipfusion is a leading e-commerce logistics provider. We provide shipping and fulfillment services to growing e-commerce companies and provide shipping software, carrier discounts, and access to our multiple distribution facilities across the US and Canada. 

What You’d Be Doing: As a member of our Customer Success Department, you will be a key part of managing the success of Shipfusion’s clients. 

Provide Shipfusion onboarding and continued education/training throughout lifecycle

Assist with initial Shopify integrations within the onboarding process

Work directly with our Support and Warehouse teams to ensure deliverables are being achieved

Work alongside the sales team to provide product demonstrations to prospective clients

Help strategize with customers on how to optimize the Shipfusion portal

Handle incoming chat, support tickets and email interaction with Shipfusion’s clients

Managing customer projects through our proprietary customer portal

Be able to succeed in a high pressure, young and entrepreneurial environment. 

What You’ll Bring to the Team (Required Skills):

3+ years of account management, customer support, project management or support experience

Excellent technology skills including advance usage of microsoft excel

Have the ability to handle large logistical projects

Strong communication and client management skills

Strong knowledge of technology and facility in adopting and teaching new technical workflows 

Desire to work in a fast-paced, tech-oriented, startup culture

Benefits:

Competitive salary and compensation structure 

Health and dental benefits for you and your dependents (80% paid by Shipfusion)

15 Paid Vacation Days