Technical Account Manager
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Technical Account Manager
“Offering educational opportunities to help consumers understand and leverage access to credit can help them make smarter decisions that improve financial standing and quality of life.”
– John Danaher (EVP – Consumer Interactive)
What we’ll bring:
- A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
- Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
- Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
What you’ll bring:
- At least five years of Technical Business Analysis, Technical Account Management, Sales Engineering, and/or Product Management experience with highly engaged external partners
- Excellent communication and interpersonal and influencing skills, with the ability to build and leverage relationships at all levels across the company and with external business partners
- Ability to bridge gaps between customers, sales and development teams with strong business acumen and quantitative/analytical problem solving skills
- Understanding of web based architecture and B2B integrations including Web Services, HTTP protocols, XML/HTML, and programming/scripting
What we’d prefer to see:
- Bachelor’s Degree in Business related field
- Experience in the financial services industry (banking or credit)
- Experience working in an Agile environments (SAFe preferred)
- Technical knowledge of Single Sign On technologies (i.e. SAML 2.0 ) and certificate based encryption
Impact you’ll make:
- You’ll work on a cross-functional team that maintains CreditView, a web-based real-time financial product, that help consumers manage their credit, identity, and money
- You will be the primary CreditView SME contact for all external business partner communication and meetings including fielding partner requests maintaining long-term working relationships
- You’ll partner with external clients and internal sales/technical teams during pre-sales, onboarding, development and product launch phases to manage new and existing partnerships
- You will participate in contract refinement, product and business requirements documentation, and progress tracking of ongoing CreditView projects
- You will work closely with Product and sales team to develop strategies and increase value for customer solutions and help identify new product opportunities
- You’ll be a liaison between partners and sales/product/development teams to manage expectations and timelines to guide/make recommendations and requests on both sides of a project with ability to have the “tough” conversations when needed to ensure optimal collaboration
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
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