Technical Account Manager

| Chicago
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ABOUT US

QualSights (www.qualsights.com) is a technology platform that provides brands, agencies and consulting firms a dramatically faster, more efficient and affordable way to generate deeper qualitative insights at global scale. In order to improve customer experience and design more user-friendly products, companies need timely and accurate insights into consumer behavior. QualSights allows companies to use the power of live mobile video and sophisticated artificial intelligence to significantly reduce the time and effort required to capture, analyze and present qualitative research.

 

JOB SUMMARY

QualSights is looking for a Technical Account Manager to oversee and address our customers’ technical needs. To be successful in this role, you should be a highly organized, detail oriented professional who possesses the ability to explain technical details and requirements to a non-technical audience. An ideal candidate should be driven by a curiosity to understand client challenges and goals, and how our technology creates business value. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and ensure customer satisfaction. This a client facing role that will offer the opportunity to interact with some of the world's largest brands (CPG, Retail, Durable Goods and Pharmaceutical) and research agencies.

 

WHY QUALSIGHTS?

  • Join QualSights to work at one of Chicago's fastest growing start-ups and be a part of the team that is fundamentally improving how companies generate insights into consumer behavior
  • Work with the world's largest brands and market research firms - help them drive maximum value from our cutting edge (and award winning) technology
  • Position will report directly to the CEO and Founder of the company
  • Significant opportunities for professional growth and career development within the company
  • Flexible schedule and work from home are allowed, based on performance

 

RESPONSIBILITIES

  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries in a timely manner
  • Train customers to use products effectively
  • Document and report technical requirements and issues, client interactions and product performance
  • Provide developers with customer feedback to help identify potential new features or products
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Work closely with the sales team to win new business and secure client renewals
  • Establish best practices and build out a knowledge base for customers

 

REQUIREMENTS

  • We look for a tech-savvy person who is a passionate learner, works well in teams and takes pride in their work
  • Highly organized and detail oriented
  • Bachelor's degree or relevant work experience
  • 2+ years related experience in account management, customer service or technical support
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Flexibility to occasionally attend calls during off-hours for clients in different time zones

 

BENEFITS

  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Professional Training & Development
  • Flexible Hours/Work From Home
  • Free fuel (coffee, teas & beer on tap) and a great location off Michigan Avenue

 

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