Technical Consultant (CX)

| Chicago
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Technical Consultant (CX)

401 N Michigan Ave, Chicago, IL

Salary : $50,000 base + $10,000 bonus

10:00am - 7:00pm

Our Caller Experience (CX) Consultants work closely with our Sales and Account Management teams to provide consultative tech support during the sales process and on-going after care, you will also provide sales support for our reseller partnership with RingCentral.

An advocate for Cloud Telephony Technologies and the power of Audio Branding, you’ll deliver support to our internal teams on System Audio Solutions, Cloud telephony and how to successfully up-sell our products. 

If you’re a confident and ambitious consultant, passionate about technology and with the skills to convey technical information in a way that anyone can understand, we want to hear from you.

What you’ll be doing:

  • Delivering engaging training sessions to PHMG staff
  • Consulting with Account Managers on the potential to up-sell existing clients
  • Updates for Sales Teams on future Telephony Technologies
  • Advise on System Audio Application Capabilities
  • Using internal systems to update Information
  • Promoting and managing our RingCentral platform partnership
  • Supporting BDM with in-meeting enquiries & post meeting enquiries
  • Answering technical enquiries from internal departments
  • Consult with Account Managers on system capabilities of current client base
  • SFI/Retention enquiries
  • Verification of RingCentral referrals
  • Progressing RingCentral leads through the IGNITE sales process

What you’ll need:

  • Proven experience working in a pre-sales support function, ideally in a telecoms organisation but not essential
  • Ability to provide Technical Support to internal teams
  • Confidence to present technical solutions to decision makers
  • Highly attuned communication skills
  • Knowledge of RingCentral is preferred but not essential

Perks of working at PHMG:

  • 18 days PTO, 2 VTO days, plus 7 federal holidays, and half day following your birthday
  • Complete health benefits package including employer sponsored life insurance
  • 401K with company matching
  • Ventra Transit Benefit program
  • Exciting social scene and lively atmosphere (intramurals, happy hours, etc.)
  • Dynamic offices with spectacular views of Lake Michigan
  • Monthly on-site barber and nail beautician
  • Summer hours
  • Free onsite gym membership after 3 months

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Location

Right next to the Apple Store, PHMG’s 25th and 28th floor offices boast spectacular views of Lake Michigan and the metropolis of Downtown Chicago.

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