Technical Consultant
When it’s safe to return to the office, we will be adopting a hybrid working policy. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more about our return to office plans!
Being a Technical Consultant at iManage means…
You will be responsible for providing execution expertise on enterprise projects and initiatives. You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients.
You will collaborative closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions. You will be a subject matter expert and trusted advisor to our clients. You will be recognized and rewarded for the work you put in and have an opportunity to grow with our team.
iM responsible For…
- Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment and testing stages of a project
- Assessing customer requirements, clarify client’s system specifications, understand their work practices and the nature of their business and formulate technical solution design
- Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor
- Building and deploying solutions in line with design specifications
- Creating client deliverables such as presentations, build, deployment guides and task lists
- Running successful data migrations in line with migration design specifications
- Delivering knowledge transfer sessions to customers and other team members
- Presenting progress reports to the Project Manager or customer teams
- Attaining in-depth knowledge of and become leading subject matter expert in iManage technologies
- Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization
- Developing a close working relationship with R&D, Sales and Support teams and foster collaboration and teamwork
- Providing feedback on product usage, features requested at customer sites to R&D so as to influence future roadmap direction
- Supporting case study development and provide lessons learned feedback to the project team
iM qualified because I have…
- Bachelor’s degree in Computer Science or related field with at least 2 years hands-on experience in a technical position
- Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, financial services industries. Past experience of iManage products & associated technologies is a plus
- Excellent implementation delivery skills, including the ability to install, deploy, validate and troubleshoot multi-product solutions and integrate with other systems while following product best practices while prioritizing user and functional requirements
- Application integration and/or development skills using Python, REST APIs and experience with JSON
- Experience running and managing data conversions including a knowledge of SQL and RDBMS technologies, as well as the ability to create ETL routines to process and move data from legacy source systems into iManage solutions, including the creation of custom migration tools where needed
- Strong technical skills including; a working knowledge of infrastructure, networking, security, and technical architecture principles
- Experience working in Windows technologies as well as Virtual Desktop and Citrix technologies
- Excellent client-facing skills, including workshop planning, delivery & documentation
- Strong written/verbal communication skills with the ability to facilitate technical discussions effectively
- Ability to effectively prioritize and juggle multiple engagements
- Team player who excels at building trusting relationships with customers and colleagues
- Self-motivated and capable of working at customer locations with minimal supervision as well as an ability to prioritize multiple client engagements
Bonus points if I have...
- Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, financial services industries.
- Past experience of iManage products & associated technologies
Travel...
- Base location is ideally in Chicago, and this role will involve regular travel (up to 20%) to deliver services in the US, Canada and Europe when deemed safe and appropriate to do so.
iM getting to…
- Be a part of a dynamic team environment that recognizes the hard work you put in with competitive base salary and performance related bonuses
- Collaborate across multiple teams in the organization and get to learn from one another in all aspects of your role
- Focus on meaningful work and be able to solve complex, real world issues utilizing the latest technologies and protocols
About iManage…
iManage is dedicated to Making Knowledge Work™. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
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