Technical Consultant
Here @ Strata…
We are committed to our mission to help heal healthcare. Our unique culture is driven by a social, hardworking environment full of talented people solving problems together. We embrace learning, cross-team collaboration, and continuous career growth. Lifting each other to lift our clients, our product, our company. If being part of a fun, fast-moving, innovative team is what you seek? Keep reading.
We look for someone who:
- Is Service-Centric: Someone who desires to make an impact in and outside of our office. We look for service minded people to support our customers, each other and our community.
- Has a Growth Mindset: Driven to own your individual learning and development (We’ll help you - we have a team dedicated to training you and providing extra educational resources).
- Rocks Impact: Thinks two steps ahead to ensure the work we do will solve problems and make a difference.
- Will be a StrataPro: Accountable. Prepared. Positive. Core to who we are and how we treat one another.
What you’ll do in this role:
Being a Technical Consultant means you are providing technical guidance and support for the StrataJazz product to Strata’s customer base. To be a success in this role, you should be talented, highly motivated, and enjoy finding creative solutions to challenging problems.
- Deliver a best in class client experience by providing technical assistance and support following StrataJazz implementation and optimization projects
- Partner with clients to solve specific issues in an expedient and professional fashion
- Own client communication from initial point of contact through issue resolution
- Independently troubleshoot issues using technologies including SQL and Analysis Server
- Recommend mitigation approaches and confirm a satisfactory outcome is reached
- Assess risks and escalate issues to Leadership when related to client satisfaction
- Work closely with the DevOps team to solve escalated issues
- Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software
- Collaborate closely with team members while fostering a respectful and secure team environment
Your accomplishments include:
- Bachelor’s degree or equivalent in a related field (i.e. Health Administration, Business, Finance, Engineering, or Computer Science)
- Professional and/or academic experience in SQL and relational database concepts
- Excellent communication skills including client facing experience
- Experience in technical issue resolution and escalation procedures
- Ability to learn quickly and adapt to new challenges and change
- Proven experience in managing multiple projects with multiple priorities