Technical Operations Specialist

| Chicago

Description

 

Job Functions

  • Triage, prioritize, troubleshoot and provide resolution to production issues.
  • Deliver and describe technical solutions to non-technical parties.
  • Create customized integration using a combination of CSS, HTML, JavaScript, and other tools.
  • Build visual design mock-ups to seamlessly blend manufacturer’s content into retailer’s site(s).
  • Reproduce, document and escalate product defects to the Software Dev team.
  • Effectively communicate customer feedback and feature requests to the Product Team and Management.
  • Identify commonly asked questions and generate knowledge base articles, FAQs, and videos based on this content.
  • Manage relationships and dependencies across multiple platforms.
  • Provide internal support to Client Services, Sales and the executive teams

This role can be based in any metro area where Syndigo has a location.  Well-qualified candidates located in other cities in the United States are welcome to apply and may be considered.

Job Requirements

  • Entry level position (up to 2 years of experience).
  • Degree in Computer Science, Information Systems, or a related field.
  • Inexperienced candidates with technical education background will be considered.
  • Understanding the technology behind web sites.
  • A "can do" attitude for troubleshooting and solving technical problems.
  • Comfortable in a team setting.
  • Strong communication and interpersonal skills.
  • Nice to have familiarity with one or more of the following:
    • HTML
    • Native JavaScript
    • jQuery
    • XSLT
    • CSS
    • Zendesk, Freshdesk or other ticketing systems
    • Photoshop
  • Foreign language(s) is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Technology we use

  • Engineering
    • .NETLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

I love the passion of everyone who works in the Chicago office, never a dull day! We are a fast moving organization and it doesn't matter if you work in finance, sales, marketing or IT we help and support each other as we grow. The passion is infectious to be around.

Jenny

Director, Sales Enablement

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed. The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal. That winning attitude of everyone at Syndigo has created a special culture that inspires my team.

Micah

Vice President, Business Development

How does the company support your career growth?

Syndigo has expanded my career by offering opportunities to meet face to face, conveying how our solutions solve unique & complex challenges, with prospects & clients that are trailblazers in their industries. I have established a foundation in a fast-paced & young organization and now direct a team of exceptional Business Development Executives.

Nick

Manager, Business Development

What unique initiatives do you have that encourage innovation?

Innovation & Empowerment are two of our core company values. We push team members to look at what ‘value’ means in new ways. Our Inspire program brings together those that are working towards the next step in their career, specifically in leadership. We have had great initiatives come out of the group that are moving the company forward.

Kristen

Vice President, Client Development

What are Syndigo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Syndigo provides 4 weeks of paid maternity leave and 1 week of paid paternity leave.
Adoption Assistance
Syndigo offers up to 4 weeks of paid leave for Adoption Leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
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