Position Title:Customer Success Manager (LATAM)

Department: Success 

What will you do?

• Manage the implementation of new use cases, best practices and functionality to expand existing accounts. 
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
• Overall responsible for customer health, growth and satisfaction. 
• Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting.
• Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product.
• Collaborate with Sales to ensure customers' contract renewal. 

What you need to have? 

• Spanish- Fluent
• 3-5 years experience as a Project Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• High communication skills with customers and key executives
• Business results oriented, negotiation and presentation skills.
• Travel: up to 20%