Technical Support Analyst (3+ years' Experience) - Downers Grove

| West Suburbs

HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.

Responsibilities

Outstanding growth opportunity! In Downers Grove.

 

HAVI is seeking a Technical Support Analyst with 3 years' experience to provide both phone and desk-side support to internal employees and external partners to support business operations and deliver daily IT operational excellence. Additional responsibilities include:

 

  • Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs.
  • Support mobile technology and devices (iOS and Android).
  • Knowledge of Microsoft O365 suite.
  • Use/audit team standard operating procedures to resolve incidents and service requests.
  • Log tickets into Service-Now tool, tracking incidents and service requests impacting all users.
  • Provide on-call support for approximately one week/month (5-9pm CT).
  • Deliver solutions to effect gains in efficiency for IT objectives.
  • Identify opportunities to reduce costs of technology and/or increase productivity.
  • Validate all technology assets comply with the IT policy for security and legal/illegal software.
  • Protect Company and User data.
  • Manage tickets/relationship with 3rd party service providers.
  • Notify IT Risk Manager of any concerns involving risks to the company through technology.
  • Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Desired Skills & Experience

  • A minimum three years of experience with an IT background in supporting day-to-day operations within a Technical Support function
  • Bachelor's degree or equivalent experience
  • Technical certifications and/or ITIL foundations certification is a plus
  • Knowledge or experience supporting
    • Apple OS and Windows environments
    • Desktop/Laptop/Printer Hardware troubleshooting
    • Experience troubleshooting MACs and PCs
    • MS O365 Suite for MACs and PCs
    • Adobe Creative Suite support and knowledge is a plus
    • Mobile technology and devices including Smartphones (Androids and iOS)
    • SharePoint
    • MS Active Directory
  • Demonstrate initiative, self-discipline, a positive attitude and strong work ethic with attention to detail
  • Can effectively communicate complex issues to both technical and non-technical individuals
  • Demonstrate strong written, oral, presentation and listening skills; includes giving respectful, full attention to people, taking time to understand the points being made and asking questions as appropriate
  • The ability to follow policies and procedures, maintain accurate and detailed Help Desk tickets

 

Benefits

 

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

 

   …our commitment to rewarding results

   …the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s success

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • AccessDatabases
    • OracleDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • HubSpotCRM

Location

Amazing views of Morton Arboretum and wild life, walking paths. Bring your binoculars! Easy access to I-88 and I-355, 25 min Metra BNSF- free shuttle

An Insider's view of HAVI

What are some social events your company does?

Thankful Thursday! I recently came off the elevator on a random Thursday morning and our Executive Leadership team was handing out mimosas, bacon and doughnuts. Super fun way to start the day!

Molly

Digital Marketing Coordinator

What are HAVI Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can contribute your own pre-tax dollars to either or both: - Medical Spending Account/ $2,650 max. - Elder/Child Care Account/ $5,000 max.
Disability Insurance
No cost to employee Short Term Disability – Eligible on day of hire. Equals a percentage of your pay based upon length of service. Long Term Disability too.
Dental Benefits
Cigna is the Plan Provider and 2 Plan Options to Choose From Preventative Care: 100% (no deductible)
Vision Benefits
Lenses covered in full every 12 months after $20 Copay Frames covered every 24 months Contacts covered every 12 months: after $20 Copay
Health Insurance Benefits
Blue Cross Blue Shield of Illinois is the Plan Provider 3 Plan Options to Choose From including an (HSA)
Life Insurance
HAVI offers a base amount equal to twice your annual salary provided by the company. Option to purchase additional life insurance and AD&D at discounted cost.
Wellness Programs
HAVI rewards participation in wellness activities. Fun, interactive and personalized online program that makes living a healthier life easier!
Retirement & Stock Options Benefits
401(K)
401K allows you a choice of fifteen investment funds to choose from. In addition, HAVI's Profit Sharing contribution is based on company performance.
401(K) Matching
HAVI's company match is 100% of the first 3% you contribute and 50% of the next 2% you contribute. Amazing!
Child Care & Parental Leave Benefits
Generous Parental Leave
HAVI will grant up to two (2) weeks of paid Parental Leave to an eligible employee upon the birth of their child.
Flexible Work Schedule
The Sunshine Hours Program offers full-time employees the opportunity to participate in an altered work schedule that will permit them to enjoy a half day (4 hours) off work every Friday, May - Sept.
Adoption Assistance
The HAVI Adoption Assistance Program is designed to provide tax-excludable reimbursement of certain expenses for employees who are pursuing adoption
Vacation & Time Off Benefits
Paid Holidays
HAVI offers 10 paid time off to observe all major holidays, 15 days off and 4 personal days!
Perks & Discounts
Casual Dress
Dress for your Day!
Commuter Benefits
If you take public transportation to work, pay to park your car, or park and ride, you can save money on taxes by paying for your eligible commuting expenses through our Commuter Benefits.
Company Outings
Some Meals Provided
HAVI Global Solutions is dedicated to providing a lunch program that ensures that our employees have access to a very reasonably priced quality lunch
Parking
Covered Parking, no slush, no rain!
Fitness Subsidies
Preferential membership rates are available from X Sport Fitness
Professional Development Benefits
Job Training & Conferences
Develop Your Place To Grow! HAVI’S digital platform that supports virtual and facilitated learning, which will empower you to navigate your own development journey.
Tuition Reimbursement
Eighty percent (80%) reimbursement, up to $10,000 per year for tuition, books and fees upon receipt of a passing grade. Courses must be approved by Manager and Human Resources prior to enrolling.

Additional Perks + Benefits

Impressive 401K and Profit Sharing • Life Insurance 2x's your annual salary • Educational Assistance • Summer Hours

We have Dress for Your Day!

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