About Us

CardX is a payment technology company that’s changing the way businesses accept credit cards. We’re focused on introducing more options for consumers, delivering automatic compliance through software solutions, and making payments more fair for everyone.

Our core values are positivity, respect, and excellence. We’re confident that, at CardX, you’ll have one of the best professional experiences offered anywhere: members of our team work directly with stakeholders and are regularly in the driver’s seat on high-profile client opportunities and relationships. On our team, you’ll be supported by talented colleagues who share your winning mentality and are, like you, energized by excellent work.

Position Details

The Technical Support Associate will be involved in both QA and documentation with the CardX Development team and product testing/UAT with stakeholders.

This position will require a passion for problem recognition, research, professional follow-up communication, and resolution. One with consistent attention to detail, a strong work ethic, outstanding communication skills, commitment to excellence in product delivery, and the desire to thrive within a fast-paced, rapidly-growing company would excel in this role.

What to Expect

• Demonstrate cross-functional leadership in coordinating CardX internal teams
• Research and identify fixes for technical tickets escalated from other CardX teams
• Communicate resolutions in a clear and professional way to clients and CardX internal teams
• Become proficient in troubleshooting the CardX reporting used for merchant financial reconciliation
• Collaborate with business stakeholders and technology team to define product and support strategy 
• Develop QA/UAT test standards and processes for future technical support team members 
• Test (QA/UAT) new products and product features
• Document QA feedback in an organized and detailed manner 
• Document client inquiries and issues, review and add to existing documentation, and create new documentation to be used by CardX teams
• Assist the technical teams of enterprise clients with API integrations and custom reporting requirements