What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

Bachelor’s degree in advertising, marketing, business, technical field or similar.

3-6 years of experience in the delivery and troubleshooting of digital marketing solutions/media and excels at roles in ad ops, technical project management/technical account management, customer support, product integrations or other operations related responsibilities

Critical thinking and problem solving to deliver on customer needs & expectations, as well as aid in continuous process improvement

Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner

Self-starter, with the ability to manage across global teams with a curiosity and appetite for learning

Detail oriented and ability to manage multiple projects at once

Operates with a sense of urgency, highly organized, and can use project management, time tracking and collaboration tools to prioritize client requests or escalate to the appropriate internal teams

Experience with Agile / SCRUM teams, providing technical scoping and write ups

Excels in working cross-functionally and is excited to work in a fast paced, constantly evolving environment, thriving in collaborative, problem solving scenarios

Experience writing JavaScripts and familiarity with at least one of the following: jQuery/HTML/AJAX/API/SDK

Experience querying databases and analyzing results to test troubleshooting hypotheses

Familiarity with Bash or Terminal commands to manipulate large data files

We’d love to see:

Customer Support and ImplementationPrioritize excellent service for both external and internal customers while developing effective working relationships with cross-functional teams

Experience in supporting customers in troubleshooting platform issues as a front-line technical resource, including the ability to translate technical and functional requirements from customers (internal and external) to Product and Engineering teams

Primary point of contact on technical questions, support, and triage of complex delivery challenges for client stakeholders, including Technical Account Managers, Ops, Product and Engineering

Assist in onboarding of new customers with internal and external teams by acting as expert on platform UI and owning technical implementation details

Navigate complex tag management implementations and troubleshoot difficult data collection scenarios, using advanced Javascript skills

Curate training plans and subsequently train customers on solution best practices, creating and empowering power users on platforms

Technical LiaisonConfigure best file/implementation practices for data fulfillment and API integrations to reduce errors and redundancies

Qualify incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations.

Proactively identifies gaps and bugs/issues to monitor platforms and escalates issues/inconsistencies cross-functionally as needed

Ability to query and analyze platform performance metrics, proactively identifying issues and areas for improvement

Benchmark metrics and best practices across TransUnion platforms and develop technical documentation and training materials for other teams.

Industry AptitudeBackground in digital advertising/marketing technology and technical customer support

Ability to become an expert in digital marketing data collection, data onboarding and the technical underpinnings of the ad tech industry

Impact You'll Make

The Technical Support Engineer is a core team member within the Marketing Solutions organization that is an expert on our platforms, working with internal and external stakeholders to effectively troubleshoot and share best practices on digital and data-driven solutions. 

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During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.