Technical Support / Technical Helpdesk (Level 2)
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
- Experience in a technical support role
- Proactive and thorough in resolving issues and managing escalations
- High level of attention to detail
- Ability to translate technical terms to end users
- Strong organizational skills and experience in multi-tasking and prioritizing job responsibilities
- Flexible in resetting priorities and understanding business reasons for changing them
We'd Love to See:
- Operating systems: Linux, Windows XP, Windows 7
- Querying/Scripting/Programming: SQL, XPATH, XML formatting and standards
- Database applications: Oracle, Microsoft SQL, DB2
- Understanding of Network technologies: TCP/IP, OSI Model, Load balancers
- Experience analyzing, evaluating and troubleshooting data and data formats
- Additional Applications: Splunk, CMS (Salesforce), Remedy
Impact You'll Make:
- Credit industry knowledge/ support experience is highly preferred.
- Internet browser configuration experience, especially with security certificates.
- Provide analysis and insights on data content for several areas across TransUnion.
- Support complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems.
- Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues ·
- Lead customer onboarding support initiatives ·
- Be the focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.