Territory SI & Services Director at Motorola Solutions
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At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe Territory SI & Services Director (TSD) is responsible for the execution of all aspects of the Services business for the assigned Territory. Through the management of the Systems Integration and Lifecycle Services teams, the TSD is accountable for the implementation, sustainment, and management of all mission critical customer communications system contracts. Success is measured in terms of customer satisfaction, revenue growth, and gross margin performance.
Manage the Services organization consisting of Project Managers, Engineers, Customer Support Managers, and System Managers, including accountability for hiring, mentoring, Performance Management, and rewards planning activities.
Oversees all day-to-day operations including revenue forecasting, cost management/containment, customer satisfaction, Systems Integration, and Lifecycle Services activities, in collaboration with the Sales team throughout the customer engagement.
Lifecycle Services (LCS) responsibilities include the executions of service agreements, installation agreements, above-contract maintenance work, repair depot agreements, and system upgrades.
Systems Integration responsibilities include ensuring the quality, profitability, and timeliness of design, installation, and commissioning of Customer projects, through the coordination of department resources (Project Managers, Field Systems Engineers, System Technologists) and external resources (3rd party subcontractors).
Bachelor's degree required. Advanced degree a plus.
10+ plus years in Project management or program experience preferred.
PMP/PMI certification a plus.
Must have previous experience managing a team of professionals.
Leads highly complex programs. Leads and directs the work activities of program team across organizational boundaries. Ensures that programs progress according to schedule and budget.
Exercise judgment in selection methods and techniques for obtaining solutions.
Ability to work collaboratively with regional and territorial management.
Drives strategic relationships between internal and external teams. Resolves issues between internal and external groups.
Responsible for direct communication to relevant senior stakeholders. Leads complex communications and negotiations with internal or external clients.
Responsible for driving process improvement for large parts) of project. Conducts project reviews through the life of the project.
May also drive process improvements) across department and business group.
Represents the organization as the principal customer contact and often performs project leadership role.
Bachelors Degree with 4+ years of sales/project management/services experience OR 8+ years of sales/project management/services experience
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.