Trading System Support Analyst

| Chicago | Hybrid
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Belvedere Trading is seeking a Trading System Support Analyst with a Bachelor’s Degree in Computer Science, Information Systems or other related disciplines. The ideal candidate will be a self-starter who is eager to progress, has sound technical knowledge, and has exceptional communication skills. This position will provide an opportunity to learn Belvedere’s proprietary technology environment and trading operations in a challenging and fast-paced environment. The right candidate will have strong proficiency in troubleshooting, communication, and information gathering skills to help aid peers and development in resolving complex issues.

What you’ll do

  • Provide first-rate support for traders by resolving issues in a timely manner, answering questions, relaying feature requests, and providing the best possible trading experience.
  • Handle a wide variety of immediate trading system issues with a sense of urgency.
  • Troubleshoot complex trading system-related issues, enter issues into ticketing system, and build knowledge base to capture workarounds and to help with future troubleshooting.
  • Work to reduce recurring issues and improve stability of the trading system by automating manual tasks, monitoring system components, and mining data in system logs.
  • Collect data, identify patterns, and correlate problems to identify the root cause of issues.
  • Suggest and implement process improvements to reduce the time to resolve issues.
  • Leverage existing tools and build new tools to identify potential problems before they become realized.

 

What you’ll need

  • Bachelor's degree in Finance, Mathematics, Computer Science, Information Systems, or a related field.
  • 1-3 years of proven internship or work experience in electronic trading, finance, or related field (May/June 2018 Graduates are welcome to apply).
  • Excellent analytical, troubleshooting, and problem solving skills.
  • Comfortable working in an intense environment with the ability to balance multiple tasks at the same time.
  • Knowledge of Windows and Linux operating systems.
  • Solid SQL and relational database experience.
  • Excellent interpersonal and customer service skills.
  • Strong communication skills, both verbal and written, with individuals at all levels of the organization.
  • Experience using PowerShell, Python, or other scripting language.
  • Understanding of networking fundamentals.
  • The drive and desire to go above and beyond what is explicitly asked.
  • Ability to work independently or in a team setting.
  • Willingness to be on call or to cover other shifts on the occasion.
  • Extra Credit: experience with supporting and troubleshooting third party software and proprietary trading systems.

 

Who we are

Belvedere Trading is its core values:

  • We strive for excellence as a team and individually (Team Belvedere) and expect merit based responsibilities and compensation (Me in Team).
  • We value innovation delivered incrementally (Iterative Innovation) and expect all to act like owners (Own it).
  • We communicate passionately and with compassion to reach the best solutions (Passionate Discourse).

These values help guide us as a firm and as individuals. We are excited to bring those who have similar beliefs to join our family.

 

How we started

Founded in 2002, Belvedere Trading is a leading proprietary trading firm that specializes in equity index and commodity derivatives. Belvedere Trading’s employees act as market makers, ensuring liquidity by laying two-sided markets to help provide an orderly market place for the products we trade. We trade electronically from our headquarters in downtown Chicago and have traders on the floors of multiple exchanges. Our technology and trading experts collaborate to develop and continually enhance Belvedere’s high-performance, low-latency proprietary technology. Belvedere is always looking for the best, brightest, and most motivated talent to help us in our continued success.

 

What we offer

Rated as one of the Top 25 Best Places to Work for Recent Grads by Simplicity, Belvedere Trading places a great emphasis on an employees’ overall well-being. We offer a casual work environment that promotes innovation and creativity. Our employees’ health is important, so we provide full benefits and a robust wellness program including: in-office yoga, health seminars, and discounted gym memberships. Belvedere also recognizes the positive effects of a strong work-life balance by having an unlimited, paid time off policy. Most importantly, Team Belvedere likes to have fun, both inside and outside the office walls!

 

  • Sponsorship is not available for this position
  • Local candidates only
  • No third-party recruiters
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • C++Languages
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    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
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    • ASP.NETFrameworks
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    • BigQueryDatabases
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    • SplunkAnalytics
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Location

Our offices are located right on the Chicago Riverwalk in the loop with loads of summertime dining alfresco options. We are near Union Station and across the street from Ogilvie Train station for easy access to all neighborhoods and suburbs in the Chicagoland area.

What are Belvedere Trading Perks + Benefits

Belvedere Trading Benefits Overview

At Belvedere Trading, our core values not only shape our functionality as a company but ensure that our team members are healthy and happy inside and outside the office.

Belvedere provides competitive health insurance along with sponsored wellness programs. We provide a network of support through our continuing education series, mentorship, and advisor programs. Team members have access to unlimited PTO and are encouraged to do something they love with that time. Our team members receive a stipend for lunch every single day along with snacks and beverages in the office. Team members across all departments come together at our various events that focus on wellness, charity, networking, and general social activities.

Our benefits and perks have been enhanced to support a virtual environment as well, including an increase in team building activities, virtual yoga and meditations sessions, weekly photo competitions, swag delivered directly to team members’ homes from our Team Belvedere Store, along with snack boxes delivered directly to team members. Our culture expands well beyond the walls of our office!

Culture
Volunteer in local community
Team Belvedere has participated in the Chase Corporate Challenge, Chicago Cares Serve-a-Thon, One Tail at a Time, Rocktoberfest, Habitat for Humanity and many more!
Partners with nonprofits
Belvedere Cares provides 1:1 matching for charitable donations. As a firm we support local educational initiatives focused on grades K-12 and health care initiatives in under-served populations.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Inclusive job descriptions. Establish clear and objective criteria for hiring. Promote team engagement.
Health Insurance & Wellness Benefits
Disability insurance
.
Dental insurance
Vision insurance
.
Health insurance
Life insurance
Wellness programs
Be Well Belvedere is a voluntary, incentive-driven wellness program offered in order to assist our teammates in leading stronger, healthier lives both personally and professionally.
Team workouts
.
Mental health benefits
We offer an employee assistance program, mindful meditation, and Calm Memberships through our Wellness Program.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
.
Family medical leave
.
Return-to-work program post parental leave
Company sponsored family events
Belvedere Trading hosts many family-focused events throughout the year, including Kids' Day, Parents' Day, Family Picnic, Family Halloween Party and others.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Belvedere Trading has outings that focus on wellness, charity, networking and social components throughout the entire year.
Free daily meals
We provide free snacks within the office and team members receive a daily stipend towards lunch everyday.
Free snacks and drinks
Belvedere Trading provide healthy snacks such as yogurt, fresh fruit, hummus and carrots along with some fun snacks such as chips, fruit snacks and nutella packs.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, career mentoring, and leadership mentoring.
Continuing education stipend
.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Belvedere Trading, we provide perks for all demographics by constantly evolving our benefits to best suit and support our team members.

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