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Training and Certification Operations Associate

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
The Training and Certification Operations Associate will assist with scheduling training and certification activities, as well as managing Chicago and Virtual training programs and projects relating to supporting our training and certification offerings. This role will work closely with our Training, Certification, and Customer Success Management teams to schedule and coordinate details for on-site classes, webinars, and exams, including both open registration sessions and client-requested sessions. This role will also work closely with the larger Content team consisting of Training, Certification, and Documentation on various tasks including tickets and content review and testing. The Training and Certification Operations Associate will also assist with responding to customer inquiries relating to Training and Certification.

Role Responsibilities

  • Review, triage, and respond to training and certification-related support tickets
  • Work with stakeholders to understand client requirements and coordinate with customers to organize training classes and certification exams
  • Advise clients on training and exam selection
  • Set up training, webinar, and exam sessions across internal systems including Salesforce, On24, and others
  • Work with internal staff and managers to assign trainers to appropriate training sessions; support and follow up with trainers as required
  • Manage the preparation of training and certification materials and coordination of logistical items prior to scheduled sessions (e.g., shipping, printing, lunch orders)
  • Assist in the ramp-up of internal trainer resources on new training content
  • Work alongside the Content team to evaluate and provide feedback to trainers on effective content presentation
  • Follow documented standard operating procedures for scheduling and coordination, making improvements and enhancements where appropriate
  • Assist with content tasks such as workbook review, lab testing, etc. 

Minimum Qualifications

  • Bachelor's degree or equivalent experience
  • Ability to pass the Relativity Certified Administrator (RCA) exam within 6 weeks of employment
  • Attention to detail with a creative eye
  • High touch customer service
  • Passionate about learning and developing others
  • Ability to handle confidential matters with sound judgment and professional discretion
  • Enjoy working as part of a team in a collaborative environment
  • Ability to travel up to 25%

Preferred Qualifications

  • Minimum 2 years’ experience leading small to medium sized projects
  • Bachelor’s Degree or equivalent experience
  • Strong analytical skills, organizational skills, attention to detail, and verbal and written communication skills
  • Experience interacting with clients and working with cross-functional teams
  • Exposure to education & training methods, practices, and technologies

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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