Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.
Under the guidance of the Manager and Senior Manager of Training you will implement the departmental training strategy and assess its outcomes. You enjoy developing and using training methodologies to enhance employee skills, performance, productivity and quality of work.
What You'll Do:

• Effectively supervise a team of Training Specialists against defined goals, monitor work progress and appraise job results. Delegate tasks and set deadlines for internal team to drive towards.
• Demonstrate effective leadership qualities and create an inspiring team environment with an open communication culture.
• Supervise multiple program development projects simultaneously by prioritizing project deadlines. Tracks program development lifecycles: ensures that any problems are addressed, advanced when needed, and resolved quickly.
• Assist in all phases of the content development cycle, including needs analysis, planning, designing, developing, implementing, evaluating and editing.
• Aligns current training and development programs to effectively impact key business indicators.
• Monitor and evaluate individual and organizational performance to ensure training is meeting business needs and improving performance.
• Establish processes and tools to monitor and evaluate the training program's effectiveness, success and return of investment periodically and recommend necessary improvements.
• Identify and provide opportunities for ongoing development of the program while maintaining a keen understanding of training trends, new developments and best practices.

What We Look For:

• Degree qualified or equivalent experience (Leadership Development, Instructional Design, Learning Development, Adult Learning, Training Delivery)
• 3+ years of progressive experience in training facilitation and instructional design
• Prior experience working in a complex operational or customer support organization preferred and financial experience a plus
• Strong interpersonal skills with the ability to form successful relationships and collaborate with colleagues at all levels of the organization
• Strong project management skills
• Experience implementing, utilizing, and managing performance related platforms (LMS, engagement survey, etc.)
• Ability to foster teamwork and develop and mentor others
• Problem and situation analysis. Analytical thinking skills
• Proactive thinking, constantly seeking improvement opportunities in work
• Excellent verbal and written communication skills, including training content development and presentations
• Strong communication and relationship management skills
• A good understanding of the learning and development industry
• Thrives in a fast-paced environment with constant change and rapid = growth.
• Experience in Risk Operations and/or Merchant Operations preferred, but not required.
• Willing to travel up to 25% (once it is safe to resume travel)

Location - Remote U.S.
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company ! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado's Equal Pay for Equal Work Act , the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here .
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report .
We also believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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