Trunk Club
Chicago, IL

Trunk Club Service Associate

| Chicago

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Who we are

At Trunk Club, we’re building the future of retail, enabled through a personalized styling experience. Our Trunk Club Service Associates play a critical role for delivering an exceptional service experience. We are the front lines, providing support to customers through email, phones, and chat. We are empowered to delight and surprise our members and given the opportunity to grow within the company.

Responsibilities

  • Manage customer interactions, solve problems, go above and beyond, and never say no
  • Provide remarkable support to our growing sales team
  • Collaborate with internal departments to advocate for our members
  • Master Salesforce and other internal systems to work efficiently and effectively
  • Generate new ideas and processes that will help scale our business
  • Manage inbound support channels via email, phone, and chat
  • Coordinate logistics of trunk deliveries and returns via UPS
  • Delight people with unbelievably considerate care and attention to detail

How we work

  • With others. Work closely with our customers, sales team and cross-functional teams at Trunk Club.
  • With transparency. We have an open team room. No cubicles, no private offices.
  • With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
  • With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

  • A location in the popular Chicago River North neighborhood
  • A comprehensive training program
  • State of the art office environment
  • Social environment with built-in bars, a rooftop view, and our very own coffee shop!

Who you are

  • A customer service expert. You love helping others and creating positive experiences
  • A team player. You’re team oriented and value long-lasting relationships
  • A great listener. And you’re also highly comfortable articulating your point of view
  • An organizer. You routinely plan your day and organize your life and juggle several tasks at once.
  • An empathizer. You are deeply empathetic to the problems of others.

 What your background may look like

  • 1-3 years of customer service experience, call center experience a plus
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Tech savvy with experience using Salesforce is a plus
  • Experience working in a chaotic environment and working well under pressure
  • Experience solving complex customer problems
  • A track record of having a positive attitude with the ability to adapt quickly to change

Scheduling and hours

  • For consideration you must be available nights and weekends and open to working some holidays
  • We can be flexible around school and second job schedules
  • For consideration please submit a cover letter telling us how you would provide world-class customer service and how you like to stand out in a crowd

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

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Where we are

Located in the popular River North neighborhood in Chicago, our HQ Clubhouse and offices are easily accessible to public transportation.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • SwiftLibraries
    • AngularJSFrameworks
    • Sinatra, Sidekiq, ES6Frameworks
    • PostgreSQLDatabases
    • RedisDatabases
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What are Trunk Club Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention Nordstrom & Trunk Club merchandise discounts?

Jobs at Trunk Club
13

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Operations
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Sourcer (Technology)

Trunk Club
Chicago
12 hours ago
+17
Provide top tier candidate experience while supporting the full-cycle recruitment of our engineering, product, design, and data science teams. Use data and innovative sourcing and closing methods to continuously improve our recruiting team’s overall effectiveness. Proactively source candidates using a variety of channels and solutions. Maintain vendor relationships, plan and attend community networking events. Collaborate and partner with Trunk Club recruiters and coordinators to effectively manage all pipelines.

Senior Program Manager (Security)

Trunk Club
Chicago
12 hours ago
+17
At Trunk Club, we're building the future of retail, enabled through technology. We have a strong culture of being curious and collaborating. Protecting customer data is an essential part of our customer service mission. As a security program manager, you will drive our ability to meet customer, business, and industry expectations for how we protect cardholder data. This position will provide expertise and guidance related to various security and compliance frameworks and tools. The role is highly visible and critically important, combining audit strategy, program and project management, and control assessment skills. To be successful in this role you will design and lead major assessment projects; develop long-term roadmaps and functional project plans for technological and procedural requirements; and drive participation and buy-in from partner teams and dependencies across Nordstrom technology and beyond.

Principal Engineer

Trunk Club
Chicago
13 hours ago
+17
Play a leading role in the design, development and deployment of critical, large scale products including new product launches. Proactively get involved resolving production issues and outages regardless of the products affected. When leading an effort you follow up with all parties involved to verify the issue has been resolved and communicate with external groups. Keep up to date with trends in the industry and how it could impact our architecture. Actively work with the members of your team to increase the knowledge and improve the quality of their work product. Mentor junior team members on the best coding techniques and how/why coding standards fit into architecture goals. Educate team members how to diagnose and resolve production issues, teach them how to use our toolset to identify and resolve those issues. Work closely with Product Managers to translate business needs into technical architecture. Advise on competing technologies and patterns in order to build consensus around common solutions across the engineering organization.

Customer Service Associate

Trunk Club
Chicago
1 day ago
+17
Manage customer interactions, solve problems, go above and beyond, and never say no. Provide remarkable support to our growing sales team. Collaborate with internal departments to advocate for our members. Master Salesforce and other internal systems to work efficiently and effectively. Generate new ideas and processes that will help scale our business. Manage inbound support channels via email, phone, and chat. Coordinate logistics of trunk deliveries and returns via UPS. Delight people with unbelievably considerate care and attention to detail.

Data Engineer

Trunk Club
Chicago
5 days ago
+17
Working for Trunk Club When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Android Developer

Trunk Club
Chicago
6 days ago
+17
You have extensive knowledge in Android software development. You have a strong background in Javascript and/or Ruby. You have experience with RxJava, Dagger 2 and unit testing. You have experience building high-performance, large-scale applications and reliable software. You have genuine excitement and curiosity for constant learning. You have solid coding chops and strive to use the best tool for the job.

Senior Software Development Engineer in Test

Trunk Club
Chicago
1 week ago
+17
Document defects and test cases; maintain test assets. Design and write automated tests to validate functional, system, performance, and integration requirements. Research and design test strategies for new and existing feature work. Contribute to and maintain the suite of test tools. Work closely with Development, Engineering, Product, Operations, and Infrastructure teams to maintain high-quality products using automation infrastructure and frameworks.

Senior DevOps Engineer

Trunk Club
Chicago
1 week ago
+17
Building cloud-based infrastructure in AWS. Designing and creating services and system architecture. Collaborating with Engineering, QA and and Data Services teams to ensure top-notch deployments. Establishing our next-generation infrastructure using container-based deployment (Docker) and microservices. Brainstorming and contributing ideas to our technology, algorithms, and products. Creating amazing user experiences for both internal and external customers. We collaborate with Engineering, QA, and Data Services teams on the daily through multiple communication channels, including ChatOps.

Senior Software Engineer

Trunk Club
Chicago
1 week ago
+17
Building robust and scalable software. Designing and creating services and system architecture. Helping improve our code quality through writing unit tests, automation, and conducting code reviews. Working with the product and design teams to understand end-user requirements, formulate use cases, and translating learnings into a pragmatic and effective technical solution. Brainstorming and contributing ideas to our technology, algorithms, and products. Creating amazing user experiences for both internal and external customers.

Senior Front-End Engineer

Trunk Club
Chicago
1 week ago
+17
You have sizable experience architecting and shipping performant customer-facing single-page Javascript applications (with or without frameworks, such as React, Angular, or Ember.js). You have sizable experience working with designers to create and maintain style guides & CSS standards across different applications. You appreciate and advocate for web standards and accessibility (e.g. WCAG Standards, screen reader support, semantic HTML). You're excited to play a critical role in helping drive internal technical initiatives to enhance end-user and developer experience (w.g. build & deployment mechanisms, Progressive Web Apps). You are passionate about building employee-facing internal tools. You get excited about functional programming, Redux, React, Flux, ES6+, CSS Modules, and Webpack. You'd love to talk about these over lunch. This is what excites us too, and what we use every day.

Senior Merchandising Analyst

Trunk Club
Chicago
1 week ago
+17
As a Sr. Merchandising Analyst, you will be ultimately responsible for providing the data our product planning teams use to inform seasonal and real-time product buying and inventory management decisions. This will range from translating demand forecasts into detailed inventory requirements across both clubhouses and trunks, to building real-time dashboards to monitor inventory availability, to highlighting product performance issues via stylist and customer feedback. You will work with stakeholders in Product Planning, Site Merchandising, Marketing, and Finance to ensure we have the right data to increase relevant inventory availability while improving overall inventory efficiency. This will involve pulling in signals from different sources - stylist feedback, customer feedback, online shopping sessions, etc. - into a concise and actionable framework for making inventory decisions. If successful, you will help ensure we have the right inventory available for every member in every experience.

Data Scientist

Trunk Club
Chicago
1 week ago
+17
About us:

Engineering Manager

Trunk Club
Chicago
1 week ago
+17
Mentor and manage a team of 5 software engineers, conducting regular 1-on-1s, giving feedback, and developing career paths. Work with a Product Manager to ensure that the roadmap is realistic and understood. Own the efficiency and growth of our sales tech engineering team, managing the logistics of our growing business. Participate in conversations about the design, architecture, and implementation of our web platform. Be responsible for on time delivery of software features. Collaborate with other Engineering Managers.