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UK Customer Service Representative

| Chicago

Do you enjoy communicating with people on the phone? Have a cheery disposition? Are you someone who takes initiative, is a self-starter and looking for the next opportunity to advance your career?

A positive attitude and eagerness to learn are a must! The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on...

Our Operations Team:

A collection of knowledgeable, charismatic individuals tasked with handling a majority of Enova's customer interactions. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future.

What you'll do as a Customer Service Call Center Representative:

  • Answer inbound calls from customers to provide them with accurate product and service information
  • Follow-up on all customer requests via phone, chat and email
  • Provide loan extensions and process loan payments
  • Identify, research, and resolve customer issues
  • Recognize, document and alert the supervisor of trends in customer calls, chats or issues
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals

Why join Enova?

  • Wear jeans to work every day? That's right - it is a fun and casual work environment
  • Enjoy free coffee and tea 24/7
  • Grow your career with training and development to reach goals of advancement
  • Attend frequent get-togethers - recognition lunches and team events
  • Partake in a variety of employee discount programs
  • Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff!

You’re right for this job if you have a/an:

  • High school diploma or GED
  • Stable job history
  • Commitment to a team and department through excellent attendance
  • Ability to listen to a situation and think on your feet
  • Strong problem solving mindset to overcome borrower’s obstacles and be persuasive when necessary
  • A desire to exceed your goals in a fast-paced, metric driven environment.
Qualifications:
  • MUST type a minimum of 40 wpm
  • Ability to work independently
  • Ability to work in a fast pace environment
  • Flexibility and ability to quickly adapt to change
  • Excellent attendance record in previous employment
  • Ability to meet predetermined goals

Shifts available:

Tues - Sat 2:00AM - 10:30AM

Pay and Benefits:

  • Base salary: $14.00 per hour, You will also have the opportunity to earn a performance driven bonus incentive
  • Full-time, permanent position! This is a direct hire position.
  • Perks and benefits start day one!

Location:

  • 175 W. Jackson, Chicago IL 60604


About Enova:

Hard working people need access to fast, trust-worthy credit and Enova uses advanced technology and analytics to provide that to them. With a focus on non-prime customers and small businesses, we’ve served over 5 millions customers through our six businesses in the US and abroad. We’re born and raised in Chicago and we pride ourselves on hiring smart, driven people who like solving challenging business problems. Our philosophy is simple, “Life’s short. Work some place awesome.”

Many of us consider our people to be Enova’s best perk. We have 1,500+ employees and your teammates are as passionate about their work as you are. Your manager and team will encourage you to think outside the box and will celebrate your wins with you along the way. We’re big on career growth and make sure you have the tools you need to succeed. On top of that, we also offer competitive salaries, health care benefits, a 401k matching plan, summer hours, tuition reimbursement and a sabbatical program. Our Chicago headquarters even offers over 100 different kinds of snacks, a game room, onsite massages/barbers/nail technicians, and a variety of different social events.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
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An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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