Utility Customer Operations Senior Manager at West Monroe

| Chicago
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Ready to thrive in the next step on your career journey?

We are looking for a Senior Manager with a specialty in Utility Customer Programs, Operations, and Systems (CIS, etc.), to join our Energy and Utilities Practice. Our work in this area cuts across strategic analysis, program assessment and design, and rollout and implementation services for our utility clients as they look to meet the evolving needs of their customers.  As customer, stakeholder, regulatory, and policy-level expectations continue to expand and evolve, we are working with our clients to take advantage of this opportunity to improve the experiences of their customers and their customer-facing employees.  

Client Delivery:

  • Experience in strategy development and program design and execution for utility customer demand side management programs, energy efficiency, and other technology-enabled programs focused on increased customer engagement
  • Experience planning for CIS deployments including requirement development, business case analysis, schedule development and organizational design
  • Experience and understanding of downstream rate impact and utility financial performance and management resulting from new and emerging customer programs
  • Experience deploying CIS and/or other customer facing technologies and associated system integrations for utilities, specifically serving in business integration, Program management, QA, or architecture roles
  • Experience and familiarity with utility Customer Operations systems, processes, programs, and tools
  • Expertise in smart grid initiatives and their interdependency on customer programs and technologies is a plus. 
    Experience and familiarity with CIS advanced application data and process needs is a plus
  • Manage and/or participate in teams, including client representation, customer facing employees, regulatory / rate / policy team members,  engineers solution implementers, systems integration technicians, and business consultants.
  • Work with customers on-site to discover and document "as is" and "to be" business process and solution design requirements for Customer Programs and Tools.Lead vendor and partner selections, business case development, deployment management, training and change management, strategic analysis and carry projects through from strategy to turn up, testing, training and turnover.

Practice Development

  • Contribute to the development of thought leadership and methodologies to support West Monroe’s consulting practices.
  • Be able to contribute to the developing and growing West Monroe’s E&U practice

Business Development

  • Understand business needs and requirements and help turn those goals into concrete projects and detailed proposals.
  • Contribute to business development process as an emerging technologies subject matter expert.
  • Creating work plans, pricing estimates, and risk assessments for prospects.
  • Actively build a professional network and affiliate network in the local community.

Qualifications:

  • Bachelor’s Degree in Business, Engineering, Management Information Systems or Business preferred, or equivalent experience required
  • Master’s Degree in Business, Engineering, or Management Information Systems preferred
  • 6-15 years of work experience with minimum five years of professional services consulting experience
  • Minimum 10+ years of work experience within the Energy & Utilities industry 
  • Previous Consulting experience preferred
  • Demonstrated expertise Customer Program Design and Implementation
  • Prior experience managing a team of professional services consultants in a project environment
  • Mature project management and consulting skills; writing and presentation of business solutions
  • A commitment to inclusion and diversity, and openness to new ideas and perspectives

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Chiefs Program allows any employee to create a CXO (Chief “Something” Officer) role that is outside of their daily client service role such as Chief Outdoor Officer or Chief Snack Officer.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
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