Vendor Operations Manager

| Chicago

 

Groupon is looking for a  retail-savvy, hardworking, and merchant focused candidate to join the Groupon Goods Marketplace team. The Goods Marketplace is a new platform designed to bring more merchants and vendors on Groupon, greatly increasing the selection of products for our customers. We are seeking an individual with strong engagement and support skills to grow the Groupon Goods Marketplace. The candidate will support our current base of merchants in the Goods Marketplace.

 

This role will help Groupon Goods develop its merchant marketplace presence in North America. This person thrieves on working with others. Our merchant operations team provides our merchants with day to day support for our current merchant base. They will assist our merchants with product issues, internal platform issues, as well as general account questions. Our platform is not fully developed, so they will also be responsible for working with internal Groupon teams to find solutions to new issues that arise in our marketplace. They will also develop relationships with vendor/merchant partners to use Goods marketplace.

 

The candidate will be highly collaborative and process oriented. Goods marketplace is a relatively new business within Groupon. They will have a strong knowledge of our platform and work closely with the product development and operations team.This individual will need to work closely with the overall team to understand pain points in the merchant development cycle, and suggest improvements operationally and for the product development team based on merchant feedback.

 

Our environment is fast-paced, and requires someone who is flexible, detail-oriented, analytical, and comfortable working with multiple teams, merchants, and management under minimal supervision.

 

Responsibilities

  • Providing support to our small merchant base by answering inbound questions and inquiries

  • Engaging, consulting, and upselling merchants on the benefits of featuring with Groupon Goods

  • Develop relationships with high quality merchants and vendors to onboard them onto the Groupon Goods Marketplaces

  • Executing prescribed client communications strategy to ensure service needs are met and drive continued engagement with Groupon, encouraging client retention and loyalty

  • Delivering against metrics and merchant satisfactions to achieve optimal operational and financial performance, exceeding KPI’s

  • Collaborate with your peers and other stakeholders to develop a variety of self-service tools and information for distribution to Groupon’s vendor partners (eg FAQs, Instructional materials, Webinars, marketing materials, etc.)

 

Qualifications

  • 1+ years experience in a similar role

  • Proven customer service, analytical and problem solving skills

  • Solid decision-making skills, customer-focused instincts and sound judgement

  • Strong desire to work in an evolving and developing team

  • Excellent written and oral communication skills

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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