Vice President - Global Head of Commerce

| Chicago
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Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more information, visit and connect with us on LinkedIn, Twitter, Facebook and Instagram. 

Vice President - Global Head of Commerce


What You'll Do & The Impact

Rightpoint is looking for a Global Head of Commerce, responsible for defining and owning the vision and strategy for Rightpoint's commerce offering globally. Working directly with our parent company Genpact, you will be responsible for defining the strategic bets that will help connect the dots across Rightpoint and Genpact capabilities, outlining an offering that spans the entire commerce ecosystem from CX to Supply Chain.

As a leader at Rightpoint, you are comfortable with all aspects of the modern commerce landscape and are a trend hunter looking for not just what's new but what's next. You know how to recognize and foster talent, develop & nurture ideas, and collaborate across offerings and disciplines. You are a true change agent and seek out new ways to grow Rightpoint into a globally relevant commerce player. You can understand and articulate various perspectives on commerce to different audiences and collaborate with cross-functional leadership teams to identify opportunities to drive business value through content, whether it be speaking events, whitepapers, blogs or podcasts.

You will be the face of Rightpoint's commerce offerings and will be client facing to both Rightpoint and Genpact clients to discuss customer pain points and shape how Rightpoint's offering can solve the business challenges they are faced with. For commerce sales pursuits you will work closely with the pursuit teams to own the POV, and shape and craft the engagement in order to position Rightpoint as the partner of choice.

Being a commerce leader, you've had experience in leading teams solving both the day-to-day and the transformational aspects of the business. Experience and a thorough understanding of B2C, B2B, and other commerce models is a requirement and prior experience in both the agency/consulting world and in-house is a plus.

Beyond commerce you have a sold grounding in the world of experience with a clear connection to user centered design and strategy throughout your career. You have deep knowledge, in leading and emerging commerce platforms and technologies that will shape the future, and understand how to operationalize it all to deliver successful client engagements.

In partnership with the Commerce Technology leader, you will be responsible for creating a 24-month wave plan that outlines the growth and maturity plan, the annual Commerce revenue goal, and the team growth goals, that will serve as key success metrics for the role.

This role will report to the Chief Experience Officer and will be a part of Rightpoint's Growth Leadership team. You will partner closely with the Technology leader who leads the Commerce engineering team and you will influence people decisions as the commerce engineering team will have a dotted line reporting structure into this role. You will partner with the Chief Growth Officer to define inorganic growth and acquisition strategies that can further accelerate the growth of the Commerce offering.

What We'd Like to See

In Particular, this person will:

  • Define strategic bets, investment plans and performance of that plan
  • Focus on future trend spotting, inclusive of experience, technology and market trends
  • Own key client opportunities
  • Be the Voice of Commerce for Analyst Relationship
  • Be responsible for putting together and managing to the annual revenue plan for the Commerce offering and achieving the annual goals.
  • Define the end to end Commerce offering in partnership with Genpact team members.
  • Lead Commerce Sales pursuits and client sales presentations working closely with the pursuit team, shaping and sizing the deal.
  • Oversee successful delivery or Commerce projects and maintain key client relationships for Strategic clients.
  • Serve as an escalation point to address delivery issues and client escalations.
  • Work closely with the National marketing team put together a plan to promote the Commerce offerings.
  • Responsible for working with the sales team to build a pipeline of Commerce opportunities and lead sales pursuits to ensure a successful win.
  • Participate in speaking engagements and creating thought capital, blogs, and POV's related to Commerce that can be shared to promote Rightpoint offerings in the marketplace.
  • Experience in concepting, designing, building and launching commerce
  • Have proven track record as a business leader in Commerce

Who We Are 

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led organization driven by innovation, rooted in technology and relentlessly curious. We're a start-up at heart and we're able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.  

Humble Brag 

  • Top Workplace Awards: Chicago Tribune – 5 Years!, Dallas Business Journal, Chicago Timmy Awards, and Crain's Business Detroit 
  • Crain's Chicago Fast Fifty of "Fastest Growing Companies," 4 Years! 
  • Best Charitable Organization/Non-Profit Website – Webby Awards 
  • Top Partners with Microsoft, Sitecore, and EpiServer 
  • Google Developers Certified Agency – 4 years running! 

Benefits and Perks at Rightpoint 

  • Flexible PTO 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Great insurance coverage and flexible spending accounts 
  • 401k with Company Matching 
  • Weekly Snack/Drink delivery 
  • Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc. 
  • Bi-Weekly Catered Lunches 
  • Continuous Training, Certifications, and Learning Opportunities  

Our Commitment to You 

No matter who you  are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint! 


EEO Statement: 

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  



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We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Bi-Weekly Catered Lunches

Continuous Training, Certifications, and Learning Opportunities 

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,00 monthly maximum payout for Long-Term, and $1,500 per week for Short-Term.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 1x times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker, and also provide 2 weeks of leave for the secondary caretaker. This is in addition to other benefits that layer on top of these.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Work remotely, typically 1-2 days per week. Team members remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from Peapod 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap
Happy Hours
Happy hours are hosted regularly throughout the year
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Mentorship program
Rightpoint's mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
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