Vice President, Information Technology at SilkRoad Technology

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SilkRoad Technology is the world's leader in strategic onboarding for global workforce readiness and transformation. We help organizations prepare their people for change by designing intentional, personalized journeys to increase retention and maximize agility throughout their careers. SilkRoad combines our leading strategic onboarding capabilities with world-class consulting services to deliver highly scalable, personalized experiences that engage employees and drive long-term business performance such as productivity, profitability, growth and agility.
Our Information Technology Team is seeking a Vice President of Information Technology that will be responsible for determining current and future enterprise technology vision, operations and execution. This role will oversee the design and implementation as well as maintenance and support of information systems that support the enterprise infrastructure of the organization. This includes overseeing SilkRoad's Information Technology teams including Corporate IT, Datacenter Operations, and Information Security. This role will also set the direction for the organization to align and meet global business needs while ensuring flexible, modern technologies to support various compliance, privacy and security policies and procedures.
The VP of Information Technology will lead the delivery of technology operations and services across SilkRoad and our clients. The role is a vital leader within SilkRoad and must be a self-starter, possessing the ability to quickly understand complex situations and manage effective solutions across a diverse landscape of clients, vendors and employees.
The ideal candidate is an innovative leader with excellent analytical abilities and judgment who can set and deliver on the Information Technology team's objectives that support overall company goals while being efficient and delivery focused. This is a technical hands-on management position.
Your contributions to SilkRoad will include:
  • Providing direct leadership to IT Managers and Directors.
  • Acting as a data-driven leader who manages employees and service providers to deliver a quality set of coordinated services with alignment to standard processes, tools, and service levels.
  • Managing escalations of incidents/outages through the different support tiers within the organization.
  • Driving resolution of high-level outages impacting IT operations areas.
  • Participating in and managing the development of IT vision; translating the vision into short and long-term goals and deliverables that support IT operations.
  • Managing and effectively negotiating the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers.
  • Directing and advising on effective datacenter facility set-up and management.
  • Managing and monitoring all systems and adherence to corporate infrastructure and security including SOC-2 compliance, and internal policies as needed.
  • Providing vision, guidance, and collaborative leadership related to IT and Security initiatives across the organization.
  • Understanding and experience implementing strategies for introducing and gaining interest for new ideas.
  • Interfacing with business stakeholders and functional area leaders to define support initiatives and solutions for improving service efficiency and effectiveness through positivity and client satisfaction.

Required Skills
  • Must be able to handle changing and competing priorities where the path forward is not always clear and use good judgment in stressful situations.
  • Deep interest in technology trends and awareness of the evolution of enterprise platforms.
  • Experience developing, managing to and reporting on SLAs.
  • Development of and ensuring staff alignment to IT policies and procedures to ensure consistent quality of service.
  • Strong documentation and presentation skills
  • An elevated level of emotional intelligence (curiosity, active listening, servant leadership).
  • Possess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality results.
  • Proven experience leading positive change, empowering people, cultivating product technology visions and innovative solutions while fostering effective architecture/technology and operational practices culture.
  • Demonstrated understanding of hardware utilization profiles and metrics, airflow, power densities and distributions.
  • An innovative, data-driven person with a positive attitude and willingness to do the work.
  • Develops, implements, maintains, and oversees enforcement of IT Operations policies, procedures, and associated plans for security, desktops and infrastructure based on industry-standard best practices and SOC-2 Requirements.
  • Proficient with computer software and MS Office applications, including Word, PowerPoint and Excel.

Required Experience
  • Bachelor's degree in Computer Science or Information Systems Management, or equivalent related IT work experience.
  • Minimum of 12 years of experience in Information Technology experience is required.
  • Expertise in industry-wide best practices for data security, cloud-computing (primarily AWS/Azure), and information system management.
  • Experience integrating security at every stage of the development cycle.
  • Progressively increasing leadership responsibility in IT Operations and services areas that include delivery of cloud services.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • SalesforceCRM

Location

We're located at Wacker & Monroe on the Chicago River, steps away from Union Station. The plaza is a great place to enjoy summer sun and food trucks!

An Insider's view of SilkRoad Technology

What are some social events your company does?

We hold social events in the office often at SilkRoad. We have an awesome culture here, so we often have social events to celebrate birthdays, weddings, baby showers, etc. of employees in our Chicago office. We also always have social events when remote employees are in the Chicago office. For example, the other week we had a “game day” at the end.

Courtney

Manager, Client Renewals

How do you collaborate with other teams in the company?

My role is to actively work with client company executive sponsors and their subject matter experts and to also play a unique role internally within SilkRoad. I collaborate internally with marketing, sales, services, product management & development to bring forth the client’s voice, industry knowledge/trends, best-practices, & thought leadership.

Mimi

Sr. Director, Strategy & Transformation

How does the company support your career growth?

My manager creates opportunities that align with my goals so I can work on projects that excite me. SilkRoad also invests in the development of all employees by having a resource focused on internal training. We embrace the "commit to your craft" motto by identifying learning opportunities and communicating them through an internal resource hub.

Kim

Learning and Development Program Manager

What are SilkRoad Technology Perks + Benefits

SilkRoad Technology Benefits Overview

We complement an environment that fosters success and fun, with a full range of benefits and perks to meet the needs of you and your family. SilkRoad aims to provide peace of mind when it comes to employee's health and financial well-being. We offer a wide range of benefits including health and life insurance, 401(k) plan with company match, volunteer program, and expanded maternity and paternity leave. The perk that transcends the rest is our flexible, work happy environment! SilkRoadies enjoy generous paid time off, flexible work options, and dress for your day freedom.

Culture
Volunteer in local community
Paid day off to volunteer and office-based volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paid maternity/paternity leave and an additional 4 weeks of unpaid leave, for a total of 16 weeks of parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off - SilkRoadies love the Flexible PTO policy. Our flexible paid time off benefit can be used for vacation, personal / family illness, or personal reasons.
Paid Volunteer Time
Our Volunteer Time Off program provides employees 8 hours per year of paid time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
SilkRoad offers commuter spending accounts
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Occasional office lunches are provided.
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
SilkRoad hosts lunch and learn meetings throughout the year.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

SilkRoad realizes the importance of a healthy work-life balance. Our generous PTO and flexible work environment support this balance. For most positions, you control where and how the work gets done. Of course some jobs require more structure, particularly those that directly interface with our customers, but our overall philosophy is that you control your work dynamics and the results are what matter most.

We embrace a people-first culture and have built an environment where employees are valued, and their voices heard. We continually evaluate our benefits programs to ensure they meet the needs of our employees.

Happy, engaged employees mean happy clients!

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