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VP of Customer Success

| Chicago
VP of Customer Success
LotLinx, the leading automotive AI-powered digital marketing tool, is experiencing tremendous growth and has an exciting opportunity for a VP of Customer Success. LotLinx provides employees a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. 
Role details
Lead World-class Customer Success Team
  • Transition existing account management team into a world-class operation through the implementation of best practices and rigorous activity tracking
  • Improve all Key Performance Metrics within account management, including retention, upsells, cross-sells, and reactivations
  • Influence customer lifetime value through higher customer satisfaction and engagement
  • Learn best practices implemented by others in the industry
  • Attract, train, develop and retain high potential individual contributors into team
  • Foster collaboration within team and across customer lifecycle
Manage Customer Success Activities
  • Onboarding
  • Customer Account Strategic Reviews
  • Customer Support and Issue Resolution
  • Customer Success Management
  • Cross-sell / Up-sell
  • Advocacy
Measure Effectiveness of Customer Success
  • Define operational metrics for team
  • Establish system for tracking metrics
  • Create cadence for review within team
  • Expose subset of metrics to executive team, company and board
Enhance Effectiveness and Efficiency Through Technology
  • Support systems
  • Customer marketing software
  • Reference and advocacy solution
  • Customer Success Management platform
Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives
  • Drive company-wide definition of ideal customer
  • Create company-wide customer feedback loop
  • 10+ years experience in leading customer-facing organizations 
  • Ability to manage influence through persuasion, negotiation, and consensus-building
  • Ideally combined background of post-sale and sales experience 
  • Strong empathy for customers AND passion for revenue and growth 
  • Deep understanding of value drivers in recurring revenue business models 
  • Analytical and process-oriented mindset 
  • Demonstrated desire for continuous learning and improvement 
  • Enthusiastic and creative leader with the ability to inspire others 
  • Excellent communication and presentation skills 
  • Relevant Bachelor’s degree; preference for Business or related degrees 
 About Us
LotLinx is the best in class, AI-powered digital advertising solution for the automotive industry, and Chicago’s fastest-growing company in 2018 as awarded by Crain’s Chicago Business. LotLinx uses advanced machine learning technology to help vehicle sellers analyze shopper data, identify high intent purchasers, and execute inventory-specific digital advertising campaigns.
LotLinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
LotLinx is not currently able to offer sponsorship for employment visa status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM


Conveniently located in the heart of the Chicago loop, LotLinx is surrounded by restaurants, bars, shopping, and public transportation routes.

An Insider's view of LotLinx, Inc.

What are some social events your company does?

From eating catered lunches every Friday to going on a boat cruise for our summer outing, LotLinx hosts social events that not only bring us together as a team, but as a family. We always have something to look forward to here and it's a great way to connect with all the amazing people at our company!

Shyne Manansala

Sales Development Representative

How do you collaborate with other teams in the company?

LotLinx gives you the ability to be flexible, grow, and learn from really knowledgeable people around the company. Everyone knows something you don't, you just need to find out what it is.

Samantha Bolda

Marketing Director

What are some things you learned at the company?

I have worked for large companies, small companies and everything in between. When I started at LotLinx, I had the opportunity to immediately make an impact. The company is always growing, but we all contribute to the model.

Phil Laspina

Director, Account Management

How do you empower your team to be more creative?

I consider everyone on my team to be subject matter experts at their craft. My role is to remove obstacles, build processes and ultimately galvanize my team to become operationally embedded with their dealers. This is how we build a world class service organization. Their ideas and feedback form the backbone of our company.

Jonas Moskowitz

VP, Customer Success

How would you describe the company’s work-life balance?

A balanced life is a successful life. I love how LotLinx encourages a work life balance. It's rare to work for a company where all the Owners & Executives are involved and are a phone call away. The absolute best support I've personally experienced!

Mary McDonnell

Marketing Manager

What are LotLinx, Inc. Perks + Benefits

Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
LotLinx offers a 401(k) plan through Transamerica, with both pre- and post-tax funding options.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
LotLinx offers pre-tax commuter benefits via the WageWorks program.
Company Outings
Stocked Kitchen
Enjoy free cereal, snacks, LaCroix, coffee, tea, PB&Js, fresh fruit, and other brain food anytime
Some Meals Provided
Lunch is catered in every Friday from local restaurants - it's a great chance for the entire company to meet together in the lunch room and talk to people you might not ordinarily get to work with!
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