Notice: Due to the current circumstances of the COVID-19 pandemic, Kin Insurance has shifted to a remote workforce. While we hope to return to the office sometime soon, our priority is to maintain safe and healthy working conditions for our staff. For that reason, we will continue to operate, interview, and hire on a remote basis until further notice.

Kin Insurance exists to change home insurance from what it is to what it should be. We do this by applying data science and analytics to make decisions, automation to reduce redundancies and unnecessary costs, and innovative thinking to change the way customers interact with and get value from their home insurance provider. We do this because we wholeheartedly believe that customers deserve better from their insurance. 

Currently four years old, Kin began with the notion that technology could improve our industry, so we started by researching the most important part of our business: the customer. After building our platform from the ground up, we launched the Kin Interninsurance Network, a customer-owned carrier in Florida. By applying our vision for a data-driven, technology-forward insurance company, we are able to offer customers affordable insurance in a straightforward, simplified approach. In 2020, Kin is continuing to grow in Florida while expanding into other states. 

While our approach to home insurance makes us a unique business, the people and culture at Kin are what make us special. We are problem solvers, collaborators, builders, and empathizers who care about one another and have a passion for creating positive change. We each bring a diverse array of experience to Kin that fuels a passion for learning and growth that we foster as a company. 

So, what’s the role?

As Kin grows within new and existing markets, our focus on the customer journey continues to be a top priority. Reporting to our COO, the VP of Operations will work cross-functionally to build scalable processes across our sales, customer support, and retention teams. With a focus on throughput, this person will lead initiatives to improve the efficiency and quality of the customer experience. As both a people and culture leader, they will also own the development of new and existing teams within the Ops organization.

Leading sales, customer service, and retention teams with direct oversight of frontline managersCollaborating with Product, Insurance, Marketing and Software teams on Ops initiatives and programsExpanding existing teams and establishing new onesCreating and implementing new processes, and working cross-functionally to automate processes when possibleMaking data-driven decisions and developing KPIs for new and existing initiatives and programsCoaching and mentoring teamsUpdating training program, performance management, incentive plans and more

A day in the life could include:

• Leading sales, customer service, and retention teams with direct oversight of frontline managers
• Collaborating with Product, Insurance, Marketing and Software teams on Ops initiatives and programs
• Expanding existing teams and establishing new ones
• Creating and implementing new processes, and working cross-functionally to automate processes when possible
• Making data-driven decisions and developing KPIs for new and existing initiatives and programs
• Coaching and mentoring teams
• Updating training program, performance management, incentive plans and more

I’ve got skills...but do I have the necessary ones?

• 8+ years of management experience in B2C or B2B sales/service environments
• Experience having built and scaled teams
• Cross-functional experience working with product and software development teams
• Regulated industry experience preferred, but not required
• Proficiency with data management and reporting tools (ex. SQL, Looker, etc)
• Experience leading customer retention programs

Oh, and don’t worry, we’ve got you covered. 

Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you.

Medical

Dental

Vision

Commuter Benefit Plans

Flexible PTO

Parental Leave Plans

Flex Spending Accounts

401k

Disability Insurance

Life Insurance

Pet Insurance

Sodas, unlimited flavored waters, coffee

These are just some of the benefits and perks we provide!