VP, Patient Engagement at VillageMD

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Join the frontlines of today's healthcare transformation as a VP of Patient Engagement based remote. 

Why VillageMD?

At VillageMD, we're looking for a VP, Patient Engagement to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you

In this newly created role, you will have enterprise responsibilities for patient engagement with our 1.6 million and growing patients nationally.  Our new patients need to be identified, segmented, and engaged appropriately over time in support of our patient retention and engagement KPIs.  This role will also play a critical role in the successful launch and patient engagement of our consumer app. 

How you can make a difference

  • Identify newly acquired patients, segment, and engage appropriately over time in support of our patient retention and engagement KPI’s.
  • Manage internal resources, agencies, and contractors.
  • Utilize and optimize Salesforce Marketing Cloud for patient communications programming, accuracy, and quality/yield.
  • Lead marketing efforts focused on health plan growth initiatives, including Medicare eligible, Medicare, Medicaid, and Commercial risk members.
  • Drive the successful launch and patient engagement of our consumer app.
  • Manage key stakeholder relationships including clinic operations, technology, market leadership, and cross functional marketing peers.  

Skills for success

  • You have high emotional intelligence, the ability to forge meaningful relationships, and can successfully navigate diverse stakeholder groups.
  • You are highly collaborative, yet skilled at influencing others to achieve results.
  • You are experienced performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do.
  • You are solution-oriented and have a passion for being hands-on in problem-solving and execution.
  • You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes.

Experience to drive change

  • Bachelor’s Degree in business, marketing or a relevant field required
  • A minimum of 15 years of progressive business experience; recent experience in a marketing leadership role
  • 10+ years’ experience in stakeholder management
  • Preferred experience working in a grassroots marketing environment
  • Healthcare experience and public company experience preferred
  • Exceptional writing skills and a proven track record of garnering media placements
  • Ability to mobilize resources to achieve results
  • Demonstrated emotional intelligence; can integrate with a team, engender trust and leverage relationships to get work done
  • Proven project management skills evidenced by the ability to effectively coordinate multiple vendors and resources, meet deadlines, and adhere to budgets
  • Hands on approach including strong command of details
  • An optimistic outlook and “can do” attitude
  • You have a keen focus on results, and can navigate within ambiguity while maintaining a high-level of humility
  • Ability to travel as needed to our markets; anticipate 15% travel initially, but could fluctuate based on need

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.




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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face providers today that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

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