Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.
We are seeking a forward-thinking, organized, and friendly Workplace Operations Manager to join us. It’s an exciting time for the Workplace team! We are rethinking activities and functions across Reverb and sparking connections while we work from home. Your role will be defined by critical thinking coupled with operational work and will involve collaboration with multiple partner teams.
As Workplace Operations Manager, you will autonomously supervise the day-to-day operations and craft the programs, projects and events that make our offices inspiring places to work. You’ll be a poised and decisive self-starter who uses our values to drive decision-making.
You will juggle multiple simultaneous projects, advocate for the needs of your office, and be willing to roll up your sleeves and pitch in to support our services, programs, and partner teams. Of course, you’ll do all of this while conveying a cheerful, positive, and calming influence on our dynamic workplace.
This is a full-time role based in Chicago and reports to the Director, Workplace & Employee Connections (at Etsy).
In this role you will:
Autonomously lead the operations and maintenance of your office; including establishing and executing systems and processes for facilities operations, inventory, asset tracking, etc
Supervise a Workplace Specialist and oversee contracted staff who support the cleaning, security, and other operational support for the office
Proactively identify areas for operational efficiency, surface issues with a solution-minded approach, and implement impactful changes, many of which will involve partnership and collaboration with cross-functional teams, including Finance, HR, Internal IT, Legal, etc
Build and maintain relationships with senior business leaders and partner with them to articulate future plans and implement global policies and processes
Organize and champion our programming and offerings and contribute your voice to the global strategy for these programs
Collaborate on space planning, office layout, and office expansions or moves as required
Share responsibility for our budget, build and sustain positive relationships with suppliers and vendors, and make purchases informed by our Values
Engage employees around our Impact Goals and Values
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Reverb’s discretion, or otherwise applicable with local law.
You are a resourceful, adaptable, and confident person who will help make our Chicago office a happy and productive place to work. To be successful in the role, you have:
Proven experience with project and/or office management
A deep, first-hand understanding of the challenges and opportunities of remote work
Proven success with balancing long term projects and daily tasks
A high degree of flexibility in the face of change, an ability to deliver high-quality work in a fast-paced environment
Strong problem solving and decision-making skills
The ability to be proactive and work autonomously, and also to collaborate with a team
A cheerful disposition, a sense of humor, and capacity to remain calm under pressure
Excellent verbal and written communication skills, and a superpower for organization
Experience with Mac products and Google Workplace, bonus points for experience with ZenDesk
Ability to lift 25 lbs and not afraid to tackle the physical aspects of organizing and running an office
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:
100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
Life, AD&D, and supplemental long-and short-term disability insurance
A matching 401(k)
A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
18 weeks of gender-neutral parental leave for the birth or adoption of a child
Up to $7,500 reimbursement of adoption-related expenses
Paid sabbatical program
Ways to give back to you community through a charitable contribution match and volunteer time off
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!