West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

Think you’re up to the challenge?

West Monroe Partners is seeking an exceptionally capable Resource and Practice Operations Manager to work as an internal consulting practice manager within our national Technology practice. In addition to providing strategy execution and operational support to the practice, you will also work with members of our Shared Services function to drive best practices in business operations.  

What will you be doing?

Serve as a liaison between the practice area and the Strategic Growth function for practice-area strategy execution and be responsible for providing regular strategy updates to the Executive team.
Work as part of Technology practice to prioritize market-facing/chargeable time and professional development of all members of the practice by playing a key role in coordinating practice and business needs.    
Partner with Finance to analyze practice area forecasting related to revenue and resource capacity.  Drive insights from data and reporting to make decisions and recommendations at the practice level
Provide strategic and operational reporting to practice leadership
Serve as liaison to shared services, alliance manager, point of contact, and SME for asset ambassadors
Own staffing decisions and recommendations for the Technology practice in partnership with practice leadership, engagement managers, career advisors, and project resources. Coordinate staffing for chargeable client work, practice development needs (e.g. thought leadership), and business development needs
Assist with candidate recruiting, including identification of skill gaps and job description development to attract the right talent for the practice and desired leverage model.
Meet regularly with career advisors to understand expertise and key areas of development for all practice resources.  Focus on professional development of people in the context of national consulting practice.  Remain aware of employee relations in partnership with our HR function.  Identify training and professional development opportunities for consultants within the practice
Coordinate and execute practice-wide meetings and events as needed
 

We need someone who has prior professional services experience…what else do you need to bring to the table?

Bachelor's degree
Strong client orientation and commitment to continuous improvement; ability to proactively network and establish effective working relationships with internal stakeholders
Prior project management experience within a professional services organization
People management experience with the ability to work with and mentor varying work styles
Experience working with a sense of immediacy, ability to manage competing demands and a diverse set of personalities while maintaining adaptability and flexibility
Strong communication skills, organizational and negotiation skills
Prior experience with resource planning tools desired
Previous experience in Technology consulting
Advanced knowledge of Word, Excel, PowerPoint, and Outlook
Self-sufficient and able to work within a fast-paced and nimble organization
Strong attention to detail
Ability to travel up to 50% 
 

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West Monroe Partners is an Equal Employment Opportunity Employer - 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.